At a Glance
- Tasks: Visit properties to resolve customer accounts and reconnect services.
- Company: Engage Services, part of Marston Holdings, known for inclusivity.
- Benefits: Flexible hours, guaranteed daily rate, full training, and career progression.
- Other info: Open to all backgrounds; we value learning and growth.
- Why this job: Make a real difference while gaining valuable skills in a dynamic role.
- Qualifications: UK driving licence, own vehicle, strong communication and organisational skills.
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities – Discussing and resolving utility accounts
- Communication & Reconnection – Reconnecting customers with our clients and their services
- Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – Collecting accurate utility meter readings
Working Pattern & Benefits
- Flexible working – minimum 2 Weekdays per week, 8 hours per day
- Flexible start times Monday to Friday or Saturdays (subject to client business hours)
- Guaranteed daily rate
- Full training and continuous support
- Opportunities to progress and explore different roles within the business
- UK-wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Clean DBS check
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
About Us
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering self‑employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds. Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role. We offer full training that develops valuable, transferable skills and helps unlock your full potential.
Apply now to become part of a trusted, respected, and forward‑thinking enforcement team.
Self Employed Resolution Field Agent in Witham employer: Marston (Holdings)
Engage Services is an excellent employer for those seeking a flexible and rewarding role as a Self Employed Resolution Field Agent. With a commitment to employee growth, we provide full training and continuous support, ensuring you develop valuable skills while working independently in a dynamic environment. Our inclusive work culture values diverse backgrounds and offers UK-wide opportunities, making it an ideal choice for individuals looking to make a meaningful impact in the utility and financial sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Self Employed Resolution Field Agent in Witham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Resolution Field Agent role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your skills in negotiation and case management. Engage with relevant content to show you're active in the field.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as a Resolution Field Agent. This will help you feel more confident when discussing how you can resolve customer accounts.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are eager to join our team. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Self Employed Resolution Field Agent in Witham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of a Resolution Field Agent. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experiences!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand why you’re a great fit for the role.
Show Your Personality:We’re looking for individuals who can communicate effectively and connect with customers. Let your personality shine through in your application! A touch of warmth and professionalism can go a long way in making a memorable impression.
Apply Through Our Website:To ensure your application gets the attention it deserves, make sure to apply directly through our website. This helps us streamline the process and keeps everything organised on our end. Plus, it’s super easy!
How to prepare for a job interview at Marston (Holdings)
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Resolution Field Agent does. Familiarise yourself with the key workstreams like utility account resolution and welfare visits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and clients, be prepared to demonstrate your communication skills. Think of examples where you've effectively resolved disputes or communicated complex information clearly. This will highlight your ability to handle the job's demands.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice how you would handle situations like a difficult customer or a financial dispute. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Emphasise Your Flexibility and Independence
This role offers flexible working hours, so be ready to discuss your availability and how you manage your time. Highlight any previous experience where you've worked independently and followed company policies, as this will reassure them that you can thrive in a self-employed environment.
