At a Glance
- Tasks: Lead a team of Civil Enforcement Officers and ensure public spaces are safe and well-managed.
- Company: Join NSL, part of Marston Holdings Ltd., making communities better every day.
- Benefits: Enjoy competitive holidays, discounts, enhanced family leave, and a pension scheme.
- Other info: We value diversity and are committed to creating an inclusive workplace for everyone.
- Why this job: Be a hands-on leader while working outdoors and engaging with your community.
- Qualifications: Previous supervisory experience, excellent communication skills, and a full UK driving licence.
The predicted salary is between 39302 - 48036 £ per year.
Here at NSL, part of Marston Holdings Ltd., we are much more than the "parking people." Our dedicated frontline and back-office teams deliver a range of outsourced services to both the public and private sectors, including parking and street management solutions that help create safer, cleaner, and better places to live and work.
We are looking for a Supervisor to join our fantastic team. In this role, you will lead and support a team of Civil Enforcement Officers, conducting daily briefings, monitoring KPIs, and managing escalated queries from both colleagues and members of the public. Alongside your supervisory responsibilities, you will also carry out Civil Enforcement Officer duties, including patrolling public streets and car parks, engaging with members of the public, and issuing Penalty Charge Notices where appropriate.
This is a hands-on leadership role where you will play an important part in supporting your team while helping to maintain safe, accessible, and well-managed public spaces within the local community.
Applicants must hold a full UK driving licence, as the role requires some travel between sites and locations. The successful candidate will need to be mobile and able to drive as part of their day-to-day responsibilities.
What do you need to be a Supervisor?
- Previous experience in a supervisory/management role
- Excellent communication skills
- To be self-motivated and customer-focused
- A love of working outdoors
- Ability to work shifts
- Ability to work on own initiative
- Experience of working with Microsoft Office
What’s in it for you?
- Competitive days' holiday plus bank holidays
- Colleague benefits designed to suit you - from discounts on retail shopping, travel and socialising to health & wellbeing
- Enhanced Maternity & Paternity package (subject to eligibility criteria)
- Pension Scheme
New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Supervisor in Winchester employer: Marston (Holdings)
Marston Holdings is an exceptional employer located in Neath, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, the company provides ample opportunities for professional development alongside attractive benefits such as flexible working arrangements and enhanced family leave policies. Joining Marston Holdings means being part of a forward-thinking team dedicated to driving impactful solutions in the Traffic Technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Winchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marston (Holdings). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marston (Holdings) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Supervisor in Winchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marston (Holdings):Your cover letter is your chance to shine! Tell us why you want to work at Marston (Holdings) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marston (Holdings)!
How to prepare for a job interview at Marston (Holdings)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
