Service Desk Analyst Marston Holdings continued growth is supported by an established Technology division, which includes VidAlert and Vortex. Together we are the UK s leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real time data with cleantech technologies. Our Service Desk team keeps VidAlert s services running smoothly and our customers supported. As a Service Desk Analyst, you ll be the first point of contact for customer support, monitoring systems, managing alerts and solving issues as they arise. This role operates a rotational shift work pattern inc weekends ~ Rotational Hours: 37.5 hours/week covering business hours from 7:00 AM to 7:00 PM, including Bank Holidays. ~ Enjoy a mix of office-based Monday-Friday and weekend home working. Troubleshooting alerts from our monitoring systems. ~ Collaborating with the Service Desk Team Leader and support team to identify recurring issues and enhance training/documentation. ~ Handling inbound incidents via phone, email, and our service desk portal. ~ Proactively checking client systems for performance, minimising downtime. ~ Previous Service Desk experience / working with a ticketing system. Knowledge of CCTV and hardware assembly. SQL Knowledge: Familiarity with databases and query language. Career Development inc LinkedIn Learning Healthcare cash plan Discounts on retail, travel, and social activities Cycle-to-work scheme We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
Service Desk Analyst - ITIL in Wales employer: Marston Holdings
Marston Holdings is an excellent employer that prioritises community safety and employee well-being. With a strong focus on flexible working hours, comprehensive training, and a supportive work culture, employees are empowered to make a meaningful impact in their communities while enjoying opportunities for personal and professional growth. Located in the UK, this role offers the unique advantage of working outdoors, contributing directly to the safety and efficiency of local traffic management.
