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- Tasks: Help keep our streets safe by managing untaxed vehicles and advising the public.
- Company: Join NSL, a leader in parking and street management solutions.
- Benefits: Enjoy competitive pay, flexible working, and great employee perks.
- Other info: Inclusive workplace with opportunities for growth and recognition.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Full UK Driving Licence and a customer-focused attitude required.
The predicted salary is between 28089 - 28089 ÂŁ per year.
Here at NSL we are not just the “parking people”; but market leaders in our industry. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Our Enforcement Officers play a big part by removing untaxed vehicles on behalf of the DVLA.
What does a DVLA Enforcement Officer Do?
- Liaises with members of the public and gives advice regarding clamping and fines.
- Advises the public on payment methods and other issues regarding enforcement action taken on their vehicle.
- Works alongside other agencies when required including Police, DVLA and VOSA.
- Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available.
- Ensures all vehicles and enforcement equipment is serviced and fit for purpose reporting faults to the Manager.
- Completes daily reports regarding activities related to clamping and removal of untaxed vehicles.
What do you need to be a DVLA Enforcement Officer?
- Full UK Driving Licence
- Self Motivated
- Customer Focused
- Ability to work shifts
- Ability to work on own initiative
- Previous experience in a similar role would be ideal but not essential
- The ability to carry out manual handling and heavy lifting tasks safely.
What’s in it for you?
- Competitive rates of pay
- Staff benefits designed to suit you, from discounts on retail shopping, travel and socialising to health & wellbeing.
- Excellent Reward & Recognition Scheme
- Enhanced Maternity & Paternity package [subject to eligibility criteria]
- Pension Scheme
- Full Uniform provided
- Regular overtime [optional]
- Shift Patterns (requires regular weekend working as part of the rota)
To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role apply online today and a member of the team will be in touch soon. We are an equal opportunity employer which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we’re committed to creating an inclusive environment for all employees.
Perks and benefits
- We offer competitive rates of pay and a wide range of employee benefits such as high street discounts and perks, flexible working and enhanced maternity and paternity cover.
- We recognise and celebrate success; your efforts won't go unnoticed.
- Your health and wellbeing is incredibly important to us, that's why we provide all our colleagues with free access to professional, impartial advice and support through an Employee Assistance Programme, unlimited access to our wellness hub and much more.
Training
We believe in investing in our people to support talent growth and progression. Our top class learning solutions give you the confidence to do a great job and opportunity to grow with the company.
Green Travel
Cycle to Work and Green Car Salary Sacrifice Schemes are available (subject to eligibility) because the environment matters to us.
Pensions
We're committed to helping you plan for a secure future. Our contributory Company Pension Scheme is available to all our employees across the UK.
Force for Good
Built around our three core pillars: Our People, the Communities where we want to make a positive difference, and the Planet. We encourage everyone to get involved and play their part in helping us to fulfil our ambitious commitment to making us a better business.
Enforcement Officer in Wales employer: Marston (Holdings)
Contact Detail:
Marston (Holdings) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enforcement Officer in Wales
✨Tip Number 1
Get to know the company! Research NSL and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As an Enforcement Officer, you'll be liaising with the public a lot. Role-play common scenarios with friends or family to build your confidence and ensure you can handle tricky situations smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining NSL as an Enforcement Officer.
We think you need these skills to ace Enforcement Officer in Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of an Enforcement Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Your Customer Focus: Since this role involves liaising with the public, it's crucial to demonstrate your customer service skills. Share examples of how you've successfully dealt with customers or resolved issues in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your sentences are easy to read. We want to see your personality shine through without any fluff!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Marston (Holdings)
✨Know Your Role
Before the interview, make sure you understand what an Enforcement Officer does. Familiarise yourself with the responsibilities like liaising with the public and handling enforcement actions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Since the job involves interacting with the public, be prepared to discuss your customer service experience. Think of examples where you've successfully resolved issues or provided advice. This will demonstrate your ability to handle enquiries effectively and maintain a positive attitude.
✨Highlight Your Initiative
The role requires self-motivation and the ability to work independently. Be ready to share instances where you've taken the initiative in previous jobs. This could be anything from solving a problem without being asked to suggesting improvements in processes.
✨Prepare for Practical Questions
Expect questions about manual handling and heavy lifting tasks, as these are part of the job. Brush up on safety protocols and be ready to discuss how you would approach these tasks. Showing that you’re aware of safety measures will reflect well on your suitability for the role.