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- Tasks: Visit customers to reconnect them with our clients and verify important details.
- Company: Join Engage Services, part of the UK's largest judicial services company.
- Benefits: Enjoy 25 days leave, competitive salary, bonuses, and training opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Full UK driving licence, customer service experience, and strong communication skills.
- Other info: Flexible working hours and a supportive team environment await you.
The predicted salary is between 30000 - 42000 £ per year.
Engage Services Ltd is part of the Marston Holdings Limited group of companies and works on behalf of many major household names from the utilities sector. We reconnect thousands of customers every week, providing a vital service that ensures our clients treat their customers fairly. We are seeking a dedicated Resolution Officer to join our team and make a significant impact in the Tonbridge area.
As a Resolution Officer, you will visit our client’s customers at their premises—both commercial and residential—to re-engage them with our client. Your visits will also include establishing occupier details, confirming meter readings, and providing invaluable information. This is a full time role/ 40 hours per week.
Key Responsibilities:- Visit commercial and residential premises to reconnect customers with our clients.
- Establish and verify occupier details during visits.
- Confirm accurate meter readings and provide necessary information.
- Proactively work towards all targets set by the company.
- Communicate effectively and professionally with all customers and clients.
- Work within the policies, procedures, aims, objectives, and philosophy of the company.
- Be receptive to coaching and feedback to enhance performance delivery.
- Full UK driving licence and car are essential for ease of travel within the Tonbridge area.
- Previous experience in a similar role.
- Ability to interact and communicate effectively and professionally with different people from varying backgrounds and situations.
- Proactive approach towards achieving set targets.
- Flexibility to work in your local area.
- Ability to work alone.
- Customer focussed with ability to identify vulnerabilities.
In return for your hard work you will receive:
- 25 days annual leave plus bank holidays
- Competitive salary
- Bonus and car allowance
- Training and Development
- Pension scheme
- Death in service
Join us and be part of a team that values professionalism, effective communication, and a proactive approach to reconnecting customers.
Please note: new starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Resolution Officer in Tonbridge employer: Marston Holdings
Contact Detail:
Marston Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resolution Officer in Tonbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Engage Services and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resolution Officer, you'll need to interact with various customers. Try role-playing scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Be proactive during your interview! Share examples of how you've successfully engaged with customers in the past. Highlight your ability to identify vulnerabilities and how you've helped resolve issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to make an impact in the Tonbridge area.
We think you need these skills to ace Resolution Officer in Tonbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resolution Officer role. Highlight any relevant experience you have, especially in customer service or fieldwork. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Keep it professional but let your personality come through—we love a bit of character!
Showcase Your Communication Skills: As a Resolution Officer, effective communication is key. In your application, give examples of how you've successfully interacted with customers or clients in the past. We want to know you can handle different situations with ease!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and you’ll be all set!
How to prepare for a job interview at Marston Holdings
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resolution Officer. Familiarise yourself with the key tasks like visiting customers, confirming meter readings, and establishing occupier details. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resolution Officer, effective communication is crucial. Prepare examples from your past experiences where you've successfully interacted with diverse individuals. Highlight how you handled challenging situations and maintained professionalism, as this will resonate well with the interviewers.
✨Demonstrate Your Proactive Approach
The job requires a proactive mindset, so come prepared with examples of how you've gone above and beyond to achieve targets in previous roles. Discuss specific instances where your initiative made a positive impact, as this will illustrate your suitability for the position.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer focus. Think about potential challenges you might face as a Resolution Officer and how you would address them. Practising these scenarios can help you respond confidently during the interview.
