At a Glance
- Tasks: Handle case files and communicate with clients via phone and email.
- Company: Join a dynamic team at Engage Services ESL, part of Marston Holdings Ltd.
- Benefits: Enjoy a monthly bonus, 25 days holiday, and excellent training opportunities.
- Other info: Inclusive workplace with a focus on personal development and team collaboration.
- Why this job: Be the key contact for clients and make a real difference in their experience.
- Qualifications: Experience in a fast-paced office and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Camberley
Do you enjoy speaking to people and helping to find quick effective solutions? Do you want the opportunity to be involved in dealing with clients and customers on a regular basis facilitating communication and ensuring the best level of service?
Engage Services ESL, part of Marston Holdings Ltd are looking for a confident efficient individual to complete their team! Based in our dynamic and fast-paced Camberley office you'll be responsible for getting in touch with customers and clients by phone and email - handling daily queries and ensuring clear communication at all times.
What you will be doing:
- Handling case files from commencement to conclusion
- Acting as the key point of contact via phone and email for clients and customers
- Collaborating with the enforcement team to resolve case inquiries quickly
- Preparing reports and processing invoicing
- Diary management and case planning
- Using online consumer tracing tools and databases
What We Are Looking For:
- Previous experience in a fast-paced office environment
- Excellent written and verbal communication skills – confident and professional in every interaction
- Solution-focused mindset with the ability to handle challenges proactively
- Highly organised and able to manage a busy, varied workload efficiently
- Strong team player who thrives in a collaborative environment
- Proficient in Microsoft Office (Word, Excel, Outlook, and Teams)
What's in it for you?
- Discretionary monthly bonus
- 25 days holiday + Bank Holidays
- Excellent training and development opportunities
- Enhanced Maternity and Paternity Package NB subject to eligibility criteria
- Healthcare Cash Plan
- Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing
- Pension Scheme
If this sounds like the job for you, please apply and a member of our recruitment team will be in touch. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
Account Executive - Case Handler in Surrey employer: Marston (Holdings)
Engage Services ESL, part of Marston Holdings Ltd, is an exceptional employer located in the vibrant town of Camberley, offering a dynamic work environment where employees are encouraged to thrive. With a strong focus on professional development, generous benefits including a discretionary monthly bonus, 25 days holiday, and a comprehensive healthcare cash plan, we foster a culture of collaboration and inclusivity. Join us to be part of a team that values your contributions and supports your growth while making a meaningful impact in client relations.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive - Case Handler in Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Engage Services ESL and Marston Holdings. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent verbal and written communication abilities. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Show off your solution-focused mindset! Think of examples from your past experiences where you’ve successfully resolved challenges. This will highlight your proactive approach and ability to handle queries effectively, which is key for this position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Account Executive - Case Handler in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Executive role. Highlight your experience in fast-paced environments and showcase your excellent communication skills, as these are key for us at StudySmarter.
Showcase Your Problem-Solving Skills:We love a solution-focused mindset! In your application, give examples of how you've tackled challenges in previous roles. This will show us that you're proactive and ready to handle any case inquiries that come your way.
Be Professional Yet Personable:When writing your application, strike a balance between professionalism and approachability. We want to see that you can communicate clearly and effectively, just like you would with clients and customers in the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Marston (Holdings)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Account Executive - Case Handler role. Familiarise yourself with the key responsibilities like handling case files and being the main point of contact for clients. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or resolved issues in the past. This will demonstrate your verbal and written skills, which are crucial for the job.
✨Be Solution-Focused
The job requires a solution-focused mindset, so think of specific instances where you've tackled challenges proactively. Be ready to discuss how you approached these situations and what the outcomes were. This will highlight your ability to handle queries efficiently.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
