Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team, manage vehicle operations, and ensure excellent customer service.
- Company: Join NSL, part of Marston Holdings, a leader in public and private sector services.
- Benefits: Full-time contract, 28 days holiday, and top-notch training opportunities.
- Other info: Dynamic role with opportunities for career growth and personal development.
- Why this job: Make a difference in your community while developing your leadership skills.
- Qualifications: Supervisory experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
NSL part of Marston Holdings Limited, have an exciting opportunity for a Pound Supervisor to join their team on a full time, permanent basis. Our team of highly trained frontline colleagues and back‑office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Support and coaching will be given throughout your career.
What does a Pound Supervisor do?
- Oversee the running of the vehicle pound.
- Lead a high performing team of Enforcement Officers.
- Compile duty rosters and daily records of shift allocations.
- Administer and oversee all routines and duties of the contract office.
- Produce vehicle condition and/or reconciliation reports.
- Produce and store all documentation required to operate the contract.
- Use and be responsible for the care and general maintenance of any company equipment allocated to carry out daily tasks.
- Complete incident, health & safety and accident reports.
- Liaise with members of the public and give advice on enforcement procedures in a courteous manner ensuring that our customer care policy is adhered to at all times.
- Handle telephone enquiries and written correspondence.
- Professionally deal with customer complaints and enquiries.
What do you need to be a Pound Supervisor?
- Previous experience in a supervisory or management role (essential).
- Experience using a cash receipting system.
- Excellent time management and organisational skills.
- Ability to communicate with customers, often in difficult and demanding circumstances.
- Strong report writing skills.
- Flexibility to accommodate business needs.
What’s in it for you?
- 42.5hr full‑time permanent contract.
- First class training & development opportunities.
- 28 days’ holiday including...
Supervisor employer: Marston (Holdings)
Contact Detail:
Marston (Holdings) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NSL through LinkedIn or other platforms. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to supervisory roles. We should focus on our leadership experiences and how we’ve handled tough situations with customers. Confidence is key!
✨Tip Number 3
Showcase our organisational skills! Bring examples of how we've managed teams or projects in the past. This will help us demonstrate that we can handle the responsibilities of a Pound Supervisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new opportunities that pop up.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pound Supervisor role. Highlight your supervisory experience and any relevant skills that match the job description. We want to see how you can lead a team and manage operations effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to overseeing teams and handling customer interactions.
Showcase Your Communication Skills: Since you'll be dealing with the public and managing complaints, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from showing your friendly side!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Marston (Holdings)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Pound Supervisor does. Familiarise yourself with the responsibilities listed in the job description, such as overseeing the vehicle pound and leading a team of Enforcement Officers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Pound Supervisor, you'll be leading a team, so it's crucial to highlight your previous supervisory or management experience. Prepare specific examples of how you've successfully managed teams in the past, dealt with difficult situations, and ensured high performance. This will give the interviewers confidence in your ability to lead effectively.
✨Prepare for Customer Interaction Scenarios
Since the role involves liaising with the public and handling complaints, think about how you would approach these situations. Prepare examples of how you've dealt with challenging customer interactions in the past, focusing on your communication skills and adherence to customer care policies. This will show that you're ready to handle the demands of the job.
✨Demonstrate Organisational Skills
The job requires excellent time management and organisational skills, so be ready to discuss how you manage your time and keep things organised. You could mention tools or methods you use to stay on top of tasks, like creating duty rosters or maintaining records. This will illustrate your ability to handle the administrative aspects of the role effectively.