At a Glance
- Tasks: Conduct face-to-face visits to resolve utility issues and engage with customers.
- Company: Join Engage Services, part of a leading group in the utility sector.
- Benefits: Earn £20+ per hour, enjoy flexible hours, and gain valuable skills.
- Other info: Opportunities for career progression and training in a supportive environment.
- Why this job: Make a real difference in people's lives while working on your own terms.
- Qualifications: Must have a driving licence, vehicle access, and strong communication skills.
The predicted salary is between 20 - 30 £ per hour.
Job Type: AD-HOC (Self-Employed) Resolution Field Agent
Minimum Commitment: 1 day per week (8 hours)
Pay: £20+ per hour (Dependent on experience, Hourly or Daily Rates to be discussed at interview)
About The Role
As a Resolution Field Agent, you will carry out face‑to‑face visits to residential and commercial properties on behalf of our utility‑sector clients. The role focuses on customer engagement, welfare checks, and resolving utility‑related issues in a professional, empathetic, and compliant manner. This is a flexible, ad‑hoc, self‑employed role ideal for individuals seeking work that fits around their lifestyle while delivering meaningful, customer‑focused outcomes.
Key Responsibilities
- Visit residential and commercial properties within allocated postcode areas
- Discuss utility arrears, payment plans, and meter exchanges with customers
- Conduct welfare visits for pay‑as‑you‑go gas and electricity customers
- Plan, organise, and prioritise workload in line with client SLAs
- Communicate clearly, professionally, and empathetically with customers and clients
- Proactively work towards performance targets
- Identify, manage, and resolve disputes in line with agreed procedures
- Remain receptive to coaching and feedback to improve performance
You must be located within 20 to 30 miles of the job location advertised.
Working Pattern & Benefits
- Minimum of 4 hours per week, with opportunities for additional ad‑hoc work
- 4 to 8 hour working day
- Flexible start times: 8am / 9am / 10am Monday to Friday and/or Saturdays (subject to client operating hours)
- UK‑wide work available, allocated within pre‑agreed postcode areas
- Opportunities to progress and explore other roles within the business
Person Specification
- Full UK driving licence and access to a vehicle (essential)
- Customer‑focused with a professional and empathetic approach
- Confident, driven, and adaptable
- Strong organisational and time‑management skills
- Excellent verbal communication skills
- IT proficient
Data Protection & Information Security
You will be required to:
- Comply with the Data Protection Act regarding confidentiality, security, and disclosure of personal data
- Adhere to Marston Group Information Security Management System (ISMS) policies and procedures
- Report any suspected data breaches, security incidents, or weaknesses immediately
- Actively reduce the risk of theft, fraud, or misuse of company systems
- Remain vigilant to information security threats and minimise the risk of human error
- Review and evaluate work activities to ensure compliance with security responsibilities
Company Policies & General Requirements
- Always adhere to all company policies and procedures
- Comply with Health & Safety responsibilities
- Carry out any additional duties reasonably expected within the scope of the role
- Successfully pass Disclosure and Barring Service (DBS) clearance and County Court Judgment (CCJ) checks
- Notify the Company of any changes to personal circumstances that may impact suitability for the role
About Us
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering self‑employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds. Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role. We offer full training that develops valuable, transferable skills and helps unlock your full potential.
Apply now to become part of a trusted, respected, and forward‑thinking enforcement team.
Self Employed Resolution Field Agent in Stranraer employer: Marston (Holdings)
Engage Services is an excellent employer for self-employed Resolution Field Agents, offering flexible working hours that fit around your lifestyle while ensuring meaningful engagement with customers. With a commitment to employee growth through comprehensive training and a supportive work culture, we value diversity and inclusivity, making it a rewarding place to develop your skills in the utility sector.
StudySmarter Expert Advice🤫
We think this is how you could land Self Employed Resolution Field Agent in Stranraer
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We think you need these skills to ace Self Employed Resolution Field Agent in Stranraer
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Marston (Holdings) know if you can meet their needs without any hiccups!
Tailor Your Application to Marston (Holdings):Every company has its vibe and customer approach. Research Marston (Holdings)'s mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Marston (Holdings)
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Marston (Holdings).
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
