At a Glance
- Tasks: Visit properties to resolve utility accounts and support customers in financial difficulty.
- Company: Engage Services, part of Marston Holdings, known for its inclusive workforce.
- Benefits: Flexible hours, guaranteed daily rate, full training, and career progression opportunities.
- Other info: Open to all backgrounds; we value learning and growth.
- Why this job: Make a real difference while gaining valuable skills in a dynamic role.
- Qualifications: Full UK driving licence, own vehicle, strong communication and organisational skills.
Self-Employed | Part‑Time or Full‑Time
Guaranteed Daily Rate: £130‑£150 (depending on skills and experience)
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers various workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities – Discussing and resolving utility accounts
- Communication & Reconnection – Reconnecting customers with our clients and their services
- Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – Collecting accurate utility meter readings
Working Pattern & Benefits
- Flexible working – minimum 2 weekdays per week, 8 hours per day
- Flexible start times
- Monday to Friday or Saturdays (subject to client business hours)
- Guaranteed daily rate
- Full training and continuous support
- Opportunities to progress and explore different roles within the business
- UK-wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Clean DBS check
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
About Us
- Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors.
- We are leading the industry with a pioneering self‑employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
- Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role.
- We offer full training that develops valuable, transferable skills and helps unlock your full potential.
Apply now to become part of a trusted, respected, and forward‑thinking enforcement team.
We think you need these skills to ace Self Employed Resolution Field Agent in Stoke-on-Trent
Organisational Skills
Negotiation Skills
Case Management Skills
Communication Skills
Customer Service Skills
Dispute Resolution
Independence
