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For Companies At a Glance
- Tasks: Engage with customers, support agents, and manage collections in a fast-paced environment.
- Company: Join the UK's largest judicial services company with a focus on innovation.
- Benefits: Competitive salary, 25 days leave, health cash plan, and lifestyle discounts.
- Why this job: Develop your skills while making a real difference in customer relations.
- Qualifications: Experience in customer service, strong organisational skills, and attention to detail.
- Other info: Full-time role with excellent career growth opportunities in a supportive team.
The predicted salary is between 19300 - 25000 £ per year.
Are you looking for a role you can develop within? This fast-paced role requires an excellent eye for detail, along with the ability to multitask. We are recruiting for a Customer Relations Advisor within our Sheffield office; this role is a permanent role based in the office.
About the role:
- The role requires you to have the ability to proactively engage with both internal and external customers, support our Field Collection agents with directions, queries and Warrant results ensuring the system is updated with the correct information.
- You will carry out regulated collections and debt recovery procedures in accordance with company policy and procedures, ensuring that targets are met.
- The Customer Relations team has responsibility for arranging booking of Court dates and Warrant execution dates, arranging booking of external contractors to assist on Warrant execution dates and dealing with daily update files from multiple clients ensuring any cancellations are processed accordingly and data is cleansed.
Person Specification:
- Experience of handling and resolving difficult situations
- Capable of handling high caseloads of work
- Ability to successfully meet client SLA’s.
- Good understanding and use of Microsoft Office Applications
- Excellent phone manner and customer service skills
- Strong time management and organisational skills
- Excellent attention to detail
What’s in it for you?
- Salary of £22,308
- Hours: Monday to Friday between 8am – 6pm
- Office based
- Contract: Full time, 37.5 hours per week
- Enhanced Maternity and Paternity Package NB subject to eligibility criteria
- 25 days annual leave
- Health Cash Plan
- Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.
If this sounds like the job for you, please apply…. New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
Customer Relations Advisor in Sheffield employer: Marston (Holdings)
Contact Detail:
Marston (Holdings) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marston Holdings Limited and its various services. This will not only help you understand their business better but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone manner! Since this role requires excellent customer service skills, try role-playing with a friend or family member. This will help you feel more confident when handling calls during the interview.
✨Tip Number 3
Show off your multitasking skills! Think of examples from your past experiences where you've successfully managed multiple tasks at once. Be ready to share these during your interview to demonstrate your ability to handle high caseloads.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining our team.
We think you need these skills to ace Customer Relations Advisor in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relations Advisor role. Highlight your experience in handling difficult situations and managing high caseloads, as these are key aspects of the job.
Show Off Your Attention to Detail: Since this role requires an excellent eye for detail, be sure to showcase any relevant experiences where you've demonstrated this skill. Whether it's through previous jobs or projects, let us see how you pay attention to the little things!
Demonstrate Your Customer Service Skills: We want to know about your customer service experience! Share examples of how you've successfully engaged with customers and resolved their issues. A good phone manner is essential, so make sure to convey that in your application.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Marston Holdings!
How to prepare for a job interview at Marston (Holdings)
✨Know the Company Inside Out
Before your interview, take some time to research Marston Holdings Limited and its various brand entities. Understanding their services, values, and recent developments will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Customer Relations Advisor, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you've successfully handled difficult situations or resolved customer issues. This will highlight your ability to engage with both internal and external customers.
✨Demonstrate Your Multitasking Ability
This role requires juggling multiple tasks at once. During the interview, be ready to discuss how you manage high caseloads and prioritise your workload. You might even want to share a specific instance where you successfully managed competing deadlines.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and attention to detail. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can help you feel more confident during the interview.
