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For Companies At a Glance
- Tasks: Visit residential and commercial properties to resolve customer accounts and reconnect services.
- Company: Engage Services, part of Marston Holdings, known for its inclusive workforce.
- Benefits: Flexible working hours, guaranteed daily rate, full training, and career progression opportunities.
- Why this job: Make a real difference by helping customers in financial difficulty and enhancing their service experience.
- Qualifications: Full UK driving licence, own vehicle, strong communication and organisational skills.
- Other info: Join a pioneering self-employed field role with a supportive team and diverse opportunities.
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities - Discussing and resolving utility accounts
- Communication & Reconnection - Reconnecting customers with our clients and their services
- Welfare Utility Visits - Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads - Collecting accurate utility meter readings
Benefits
- Flexible working - 8 hours per day
- Flexible start times
- Monday to Friday or Saturdays (subject to client business hours)
- Guaranteed daily rate
- Full training and continuous support
- Opportunities to progress and explore different roles within the business
- UK-wide opportunities (work allocated within pre-agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- Must be able to cover postcodes B1-B5
- ULEZ-compliant vehicle (required when working within London ULEZ zones)
- Clean DBS check
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case-management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
About Us
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role. We offer full training that develops valuable, transferable skills and helps unlock your full potential. Apply now to become part of a trusted, respected, and forward-thinking enforcement team.
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Self Employed Resolution Field Agent employer: Marston (Holdings)
Contact Detail:
Marston (Holdings) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Self Employed Resolution Field Agent
✨Tip Number 1
Get to know the company inside out! Research Engage Services and understand their values, mission, and the specifics of the Resolution Field Agent role. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or other platforms. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service, negotiation, and conflict resolution. Role-playing these scenarios can boost your confidence and help you articulate your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Engage Services.
We think you need these skills to ace Self Employed Resolution Field Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of a Resolution Field Agent. We want to see how you can contribute to resolving customer accounts and providing support.
Showcase Your Communication Skills: Since you'll be interacting with customers and clients, it's crucial to demonstrate your ability to communicate effectively. Use clear and professional language in your application to reflect this skill.
Highlight Relevant Experience: If you've got experience in utilities, customer service, or case management, make it shine! We love seeing how your background can help you excel in this role, so don’t hold back on those details.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with us!
How to prepare for a job interview at Marston (Holdings)
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Resolution Field Agent does. Familiarise yourself with the key workstreams like utility account resolution and welfare visits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Highlight your organisational, negotiation, and case-management skills during the interview. Prepare specific examples from your past experiences where you've successfully managed disputes or communicated effectively with customers. This will demonstrate your capability to handle the responsibilities of the job.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle real-life situations as a field agent. Think about potential challenges you might face, such as dealing with difficult customers or managing financial difficulties, and prepare your responses to show your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for progression, or how the company supports its agents in the field. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
