At a Glance
- Tasks: Manage dialler functionality and create forecasts for our Contact Centre.
- Company: Join Marston Holdings, a leader in Contact Centre optimisation.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and health perks.
- Other info: Great opportunity for career growth in a vibrant team.
- Why this job: Make a real impact in a supportive and dynamic environment.
- Qualifications: Analytical, organised, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Marston Holdings is searching for a Resource Planner to enhance our Contact Centre operations. The key responsibilities include managing dialler functionality, creating forecasts and schedules, and monitoring performance metrics. The ideal candidate is analytical, organized, and possesses strong communication skills.
We offer a competitive salary, 25 days of annual leave, and various staff perks, including a health cash-back plan. Join us to make a significant impact within a supportive, dynamic environment.
Resource Planner - Multi-Site Contact Centre Optimisation in Rochdale employer: Marston (Holdings)
Marston Holdings is an excellent employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With competitive salaries, generous annual leave, and unique benefits like a health cash-back plan, we foster an environment where your contributions truly matter, especially in the dynamic field of Contact Centre operations.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planner - Multi-Site Contact Centre Optimisation in Rochdale
✨Tip Number 1
Network like a pro! Reach out to current employees at Marston Holdings on LinkedIn. A friendly chat can give us insider info and might just get our foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your analytical skills. Since the role involves managing forecasts and performance metrics, we should be ready to discuss our experience with data analysis and scheduling.
✨Tip Number 3
Show off our communication skills! During interviews, let’s share examples of how we've effectively communicated in past roles, especially in dynamic environments like contact centres.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re genuinely interested in joining the Marston Holdings team.
We think you need these skills to ace Resource Planner - Multi-Site Contact Centre Optimisation in Rochdale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with resource planning and contact centre operations. We want to see how your skills align with the role, so don’t be shy about showcasing your analytical and organisational abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Resource Planner position. Share specific examples of how you've managed dialler functionality or created forecasts in the past.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Whether it’s through clear language in your CV or a well-structured cover letter, we want to see how you convey your ideas effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Marston (Holdings)
✨Know Your Numbers
As a Resource Planner, you'll be dealing with forecasts and performance metrics. Brush up on your analytical skills and be ready to discuss how you've used data to make decisions in the past. Bring examples of how you’ve improved efficiency or optimised resources.
✨Dialler Functionality Insights
Familiarise yourself with dialler systems and their functionalities. Be prepared to talk about any experience you have with managing diallers and how it has impacted contact centre operations. Showing that you understand the technical side will impress the interviewers.
✨Organisational Skills Showcase
Since the role requires strong organisational skills, think of specific instances where you successfully managed multiple tasks or projects. Share how you prioritised your workload and ensured deadlines were met, as this will demonstrate your ability to handle the demands of the job.
✨Communication is Key
Strong communication skills are essential for this role. Prepare to discuss how you’ve effectively communicated with team members or stakeholders in previous positions. Consider sharing a story where your communication made a significant difference in a project or situation.
