At a Glance
- Tasks: Manage day-to-day admin tasks and ensure smooth operations.
- Company: Join Marston Holdings, a dynamic team in Rochdale.
- Benefits: Enjoy hybrid working, healthcare cash plan, and 24 days annual leave.
- Other info: Full training provided with clear progression pathways.
- Why this job: Be part of a fast-paced environment and make a real impact.
- Qualifications: Strong organisational skills and a proactive attitude are key.
The predicted salary is between 27100 - 27100 £ per year.
Marston Holdings is looking for an enthusiastic and well‑organised Operational Services Co‑ordinator to join our busy Operational Services team. This role is ideal for someone who thrives in a structured, fast‑paced environment and takes pride in delivering accurate, high‑quality administrative support. As an Operational Services Co‑ordinator, you will play a key part in the smooth running of our operations. You’ll be responsible for managing day‑to‑day administrative tasks, handling inbound and outbound calls, and ensuring cases are progressed efficiently and professionally. You will work closely with clients, enforcement agents, and internal teams to resolve queries, update case‑management systems, and maintain clear, effective communication throughout the process.
Key Responsibilities:
- Managing electronic case updates and maintaining accurate records
- Responding to enquiries from enforcement agents and clients in a timely and professional manner
- Coordinating the removal of goods and liaising with key partners
- Carrying out audits and providing performance reports to management
- Working towards individual and team targets while adhering to procedures and controls
About You:
- Strong administrative and organisational skills
- Excellent attention to detail and effective time management
- Clear, professional communication skills
- A proactive team player with the ability to work independently
- Previous experience is desirable but not essential — full training will be provided
What We Offer:
- Hybrid working
- Healthcare Cash Plan
- A wide range of staff benefits to suit your lifestyle, including retail, travel, and wellbeing discounts
- Life insurance
- 24 days annual leave plus bank holidays
- Cycle to Work scheme
- Enhanced maternity and paternity packages (subject to eligibility)
- Pension contributions
- 37.5 hours per week, with set shifts between 6am–6pm, including occasional Saturdays
- A clear progression pathway with opportunities to increase your earnings
We are proud to be an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of gender identity or expression, ethnicity, nationality, religion or belief, age, sexual orientation, disability, or any other protected characteristic.
Operational Services Administrator in Rochdale employer: Marston (Holdings)
Marston Holdings is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. Located in Rochdale, employees benefit from hybrid working options, a comprehensive healthcare cash plan, and a variety of lifestyle discounts, all while enjoying a clear progression pathway to enhance their careers. With a commitment to equal opportunities and a focus on employee wellbeing, Marston Holdings provides a rewarding environment for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Services Administrator in Rochdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marston (Holdings). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marston (Holdings) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operational Services Administrator in Rochdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marston (Holdings):Your cover letter is your chance to shine! Tell us why you want to work at Marston (Holdings) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marston (Holdings)!
How to prepare for a job interview at Marston (Holdings)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
