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- Tasks: Handle inbound and outbound calls, providing support and negotiating payment plans.
- Company: Join Marston Holdings, the UK's largest judicial services group with a purpose-driven mission.
- Benefits: Enjoy competitive bonuses, flexible working, 25 days leave, and a supportive team environment.
- Other info: Hybrid work options available after probation, with a focus on inclusion and integrity.
- Why this job: Make a real difference in communities while developing your skills in a dynamic role.
- Qualifications: No experience needed; just bring your communication skills and empathy.
The predicted salary is between 22000 - 26000 £ per year.
Are you calm under pressure, with a positive outlook and a passion for doing the right thing? If that sounds like you - we’d love to welcome you to Marston Holdings, where your empathy, communication skills, and attention to detail can change lives. At Marston Holdings, we're not just another contact centre. We’re a trusted partner to government and private sector clients, delivering intelligent, tech‑driven solutions that make communities stronger and fairer.
What You Will Be Doing
- Handling inbound and outbound calls with clarity and professionalism.
- Logging accurate details using our bespoke systems - attention to detail is key!
- Working with customers to negotiate payment plans in line with our company guidelines.
- Identifying and responding appropriately to vulnerable individuals.
- Maintaining regulatory compliance while always keeping customer care at the heart of what you do.
What We Are Looking For
- You don’t need call centre experience – we’ll give you all the training you need.
- A great communicator - clear, calm, and reassuring.
- A problem solver who’s not afraid to think on their feet.
- Proficient with tech and quick to learn new systems.
- Empathetic, fair, and professional - especially in challenging conversations.
- Someone who cares about doing the right thing and representing a company with integrity.
Why You Will Love It Here
- Competitive bonus schemes and incentives.
- Work‑life balance – only 1 in 3 Saturdays required!
- Shifts between 8am‑8pm, Monday to Friday.
- Hybrid working offered upon successful completion of the probation period, providing flexibility between office and remote work.
- Free on‑site parking facilities.
- Supportive, dynamic and friendly team.
- 25 days annual leave plus bank holidays.
- Enhanced maternity/paternity packages (eligibility criteria apply).
- Pension scheme.
- Access to a suite of staff benefits: discounts on shopping, travel, leisure, wellbeing, and more.
- A values‑driven team where inclusion, fairness, and integrity aren’t just buzzwords.
Who We Are
Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting‑edge, tech‑enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further. We are proud to be an equal opportunity employer – we welcome applicants from all backgrounds and walks of life. New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
Inbound Contact Centre Agent in Rochdale employer: Marston (Holdings)
Contact Detail:
Marston (Holdings) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Contact Centre Agent in Rochdale
✨Tip Number 1
Be yourself! When you get that interview, let your personality shine through. Show them your calm and positive outlook, and don’t be afraid to share your passion for helping others.
✨Tip Number 2
Brush up on your communication skills. Practice handling tricky conversations with friends or family. This will help you feel more confident when discussing payment plans or addressing customer concerns during the interview.
✨Tip Number 3
Familiarise yourself with tech! Since you'll be using bespoke systems, it’s a good idea to show that you’re tech-savvy. Maybe try out some online tutorials or apps to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our values-driven team right there.
We think you need these skills to ace Inbound Contact Centre Agent in Rochdale
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your passion for helping others and how you embody the values we hold dear at Marston Holdings.
Show Off Your Communication Skills: As an Inbound Contact Centre Agent, communication is key! Make sure your application reflects your ability to convey information clearly and professionally. Use straightforward language and keep it friendly – just like how you'd speak to a customer.
Highlight Your Problem-Solving Abilities: We love a good problem solver! In your application, give examples of times you've tackled challenges head-on. Whether it's in a work setting or personal experience, show us how you think on your feet and find solutions.
Pay Attention to Detail: Attention to detail is crucial in this role, so make sure your application is free from typos and errors. Double-check everything before you hit send! This shows us that you care about accuracy and professionalism right from the start.
How to prepare for a job interview at Marston (Holdings)
✨Show Your Empathy
During the interview, make sure to highlight your ability to empathise with customers. Share examples of how you've handled difficult situations with care and understanding. This will resonate well with Marston Holdings' focus on customer care and integrity.
✨Demonstrate Your Communication Skills
Practice clear and calm communication before the interview. You might want to role-play common scenarios you could face as an Inbound Contact Centre Agent. This will help you convey your thoughts effectively and reassure the interviewer of your suitability for the role.
✨Be Tech-Savvy
Familiarise yourself with common contact centre technologies and systems. Even if you don’t have direct experience, showing that you're quick to learn and adapt to new tech will impress the interviewers. Mention any relevant software or tools you've used in the past.
✨Prepare for Challenging Conversations
Think about how you would handle tough conversations, especially with vulnerable individuals. Prepare a few strategies or examples to demonstrate your problem-solving skills and professionalism under pressure. This will show that you can maintain composure while keeping customer care at the forefront.