Hypercare Auditor – 12 month contract (Mat cover)
Location – Rochdale
Are you an experienced auditor, compliance specialist, investigator, or quality assurance professional looking for a role where your expertise can make a real impact?
We're looking for a highly analytical and detail-focused Hypercare Auditor to join our Enforcement Auditing team. This is a specialist position responsible for conducting in-depth audits of Enforcement Agent activities, ensuring the highest standards of compliance, professionalism and operational excellence are maintained across the organisation.
In this role, you'll review complex case files, assess body-worn video footage, identify compliance risks and provide expert recommendations that support continuous improvement, regulatory compliance and exceptional service delivery.
This is an excellent opportunity for someone who enjoys analysing evidence, investigating issues, identifying trends and influencing positive operational change.
What you will be doing:
Conduct detailed audits of Enforcement Agent casework to ensure compliance with legislation, company policies and contractual requirements.
Review and assess body-worn video (BWV) footage, evaluating conduct, decision-making and adherence to professional standards.
Identify non-compliance, training needs and operational risks, escalating concerns where required.
Produce high-quality audit reports with evidence-based findings and practical recommendations.
Provide expert advice and guidance to operational managers and Enforcement Agents on compliance matters.
Analyse audit data to identify trends, emerging risks and opportunities for improvement.
Support complaint investigations and dispute resolution through detailed audit analysis.
Develop and maintain audit methodologies, quality assurance processes and compliance frameworks.
Prepare management information reports that provide operational insight and support decision-making.
Assist with investigations, regulatory reviews and specialist compliance projects as required.
What we are looking for:
We're keen to hear from people who have experience within audit, compliance, quality assurance, investigations or regulated operational environments.
You'll ideally ...
Hypercare Auditor - 12 Month Maternity Cover in Rochdale employer: Marston Holdings
Marston Holdings is an excellent employer that prioritises community safety and employee well-being. With a strong focus on flexible working hours, comprehensive training, and a supportive work culture, employees are empowered to make a meaningful impact in their communities while enjoying opportunities for personal and professional growth. Located in the UK, this role offers the unique advantage of working outdoors, contributing directly to the safety and efficiency of local traffic management.
