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- Tasks: Be the go-to person for facilities support and keep our workplaces running smoothly.
- Company: Join Marston Holdings, a respected and growing organisation with a collaborative culture.
- Benefits: Up to £30,000 salary, flexible benefits, and enhanced maternity/paternity packages.
- Other info: Opportunities for growth, training, and a supportive team environment.
- Why this job: Make a real impact in a fast-paced role with diverse responsibilities every day.
- Qualifications: Strong communication, organisational skills, and experience with Facilities Management systems.
The predicted salary is between 30000 - 30000 £ per year.
Join Marston Holdings as a Facilities Helpdesk Coordinator. Keep Things Running. Solve Problems Fast. Be The Go To Person That Keeps Our Workplaces Moving! At Marston Holdings, we are looking for an organised, proactive, and customer focused Facilities Helpdesk Coordinator to become the central point of contact for facilities support across the organisation. This is a fast paced and rewarding role where no two days are the same. From coordinating contractors and managing maintenance schedules to resolving urgent issues and supporting compliance, you will play a key role in delivering an outstanding workplace experience.
What You Will Be Doing
- Managing the Facilities Helpdesk inbox, calls, and ticketing system
- Logging and prioritising maintenance requests accurately and efficiently
- Coordinating engineers, contractors, and suppliers
- Tracking reactive and planned maintenance tasks through to completion
- Escalating urgent facilities issues quickly and effectively
- Supporting Planned Preventive Maintenance programmes
- Maintaining compliance records and service documentation
- Producing KPI reports and helping drive service improvements
- Communicating updates clearly with colleagues and stakeholders across the business
What You Will Bring
- A confident communicator with excellent customer service skills
- Someone who thrives in a busy environment and stays calm under pressure
- Strong organisational skills with the ability to multitask effectively
- Excellent attention to detail and a proactive mindset
- Experience using CAFM or Facilities Management systems
- Good knowledge of Microsoft Office including Excel, Outlook, Teams, and Word
- A reliable and professional team player with a positive attitude
What’s In It For You
- Up to £30,000 (DOE)
- Permanent, full‑time role (37.5 hours/week)
- A wide range of flexible staff benefits, from high‑street discounts to wellbeing and lifestyle perks
- Enhanced maternity and paternity packages (eligibility criteria apply)
Why Join Marston Holdings?
- Be part of a respected and growing organisation
- Work within a supportive and collaborative team
- Gain exposure to a wide range of facilities and operational projects
- Opportunities for growth and development
- Play a vital role in keeping our operations safe, compliant, and efficient
Benefits
- Competitive rates of pay
- High‑street discounts and wellbeing and lifestyle perks
- Flexible working and enhanced maternity and paternity cover
- Free access to professional, impartial advice and support via an Employee Assistance Programme and a wellness hub
- Training and development opportunities
- Cycle to Work and Green Car Salary Sacrifice Schemes
- Company Pension Scheme available to all employees across the UK
- Community and environmental initiatives under Force for Good pillars
If you are ready to build your career in Facilities Management and want to join a business where your work truly makes a difference, we want to hear from you. New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
Facilities Helpdesk Coordinator in Rochdale employer: Marston (Holdings)
Contact Detail:
Marston (Holdings) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Coordinator in Rochdale
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management field, attend industry events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Marston Holdings and understanding their values. Be ready to discuss how your skills align with their mission of keeping workplaces running smoothly. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves resolving urgent issues, think of examples from your past experiences where you’ve successfully tackled challenges. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Facilities Helpdesk Coordinator in Rochdale
Some tips for your application 🫡
Show Your Organisational Skills: As a Facilities Helpdesk Coordinator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and prioritise effectively. We want to see how you keep things running smoothly!
Communicate Clearly: Since you'll be the go-to person for facilities support, your communication skills need to shine. Use your application to demonstrate how you convey information clearly and effectively, whether it's in writing or over the phone.
Highlight Your Customer Service Experience: Customer focus is crucial in this role. Share examples of how you've provided excellent service in previous positions. We love seeing candidates who thrive in busy environments and can stay calm under pressure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're proactive—just what we’re looking for!
How to prepare for a job interview at Marston (Holdings)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Facilities Helpdesk Coordinator role. Familiarise yourself with the key responsibilities like managing the helpdesk inbox and coordinating maintenance tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, be prepared to share examples of how you've successfully managed multiple tasks in a busy environment. Think of specific situations where you prioritised effectively or resolved urgent issues quickly, as this will highlight your ability to thrive under pressure.
✨Communicate Clearly and Confidently
As a Facilities Helpdesk Coordinator, you'll need to communicate updates clearly with colleagues and stakeholders. Practice articulating your thoughts and ideas before the interview. You might even want to do a mock interview with a friend to boost your confidence and ensure your communication skills shine through.
✨Demonstrate Your Customer Service Mindset
This role is all about providing excellent customer service, so be ready to discuss your approach to handling customer queries and complaints. Share specific examples of how you've gone above and beyond to support customers in previous roles, as this will show that you have the right attitude for the job.