At a Glance
- Tasks: Handle inbound calls, process payments, and support customers with their queries.
- Company: Join Marston Holdings, a supportive team in Rochdale.
- Benefits: Enjoy enhanced maternity/paternity packages and free on-site parking.
- Other info: Perfect for motivated individuals looking for a rewarding role.
- Why this job: Make a difference by delivering excellent customer service every day.
- Qualifications: Good communication skills and ability to manage difficult conversations.
The predicted salary is between 22000 - 26000 € per year.
Marston Holdings is seeking a full-time Customer Service Agent for a fixed-term role in Rochdale. You will handle inbound calls, process payments, and support customers with applications and queries in a friendly manner. The position requires good communication skills and the ability to manage difficult conversations.
Join a supportive team with great staff benefits, including enhanced maternity/paternity packages and free on-site parking. This role is suited for individuals who are motivated and enjoy delivering excellent service.
Empathetic Inbound Agent: Payments & Support (6 Mo FT) in Rochdale employer: Marston (Holdings)
Marston Holdings is an excellent employer that prioritises employee well-being and development, offering a supportive work culture in Rochdale. With benefits such as enhanced maternity/paternity packages and free on-site parking, we foster a motivating environment where team members can thrive and deliver exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Empathetic Inbound Agent: Payments & Support (6 Mo FT) in Rochdale
✨Tip Number 1
Practice your communication skills! Since you'll be handling inbound calls and managing tricky conversations, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 2
Show off your empathy! When you’re chatting with potential employers, share examples of how you've helped customers in the past. This will highlight your ability to support customers effectively, which is key for this role.
✨Tip Number 3
Don’t forget to research Marston Holdings! Knowing about their values and services can help you tailor your responses during interviews. Plus, it shows that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for motivated individuals who love delivering excellent service, just like you!
We think you need these skills to ace Empathetic Inbound Agent: Payments & Support (6 Mo FT) in Rochdale
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your ability to connect with customers. Use examples that showcase your friendly approach and how you've handled difficult conversations in the past.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We want to see how you fit into our team!
Be Clear and Concise:Good communication is key in this role, so make sure your application reflects that. Keep your sentences clear and to the point, and avoid jargon that might confuse us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Marston (Holdings)
✨Know the Company
Before your interview, take some time to research Marston Holdings. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Active Listening
As an Empathetic Inbound Agent, you'll need to handle difficult conversations with ease. During the interview, demonstrate your active listening skills by summarising what the interviewer says and responding thoughtfully. This shows you can connect with customers effectively.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face in this role, such as handling a payment issue or a frustrated customer. Prepare your responses to these situations, focusing on how you would remain calm and supportive while resolving the issue.
✨Show Your Motivation
Marston Holdings is looking for motivated individuals who enjoy delivering excellent service. Be ready to share examples from your past experiences that highlight your passion for customer service and your commitment to helping others.
