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- Tasks: Handle inbound and outbound calls while assisting customers with payment plans.
- Company: Join Marston Holdings, a supportive team in customer service.
- Benefits: Enjoy a competitive bonus, 25 days leave, and hybrid working options.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a difference in customer experiences while enjoying flexibility and great perks.
- Qualifications: Strong communication skills and a problem-solving mindset are essential.
The predicted salary is between 24000 - 30000 £ per year.
Marston Holdings is seeking a customer service representative in Rochdale, UK. This role involves handling inbound and outbound calls, maintaining regulatory compliance, and working with customers on payment plans.
Ideal candidates will possess strong communication skills and a problem-solving attitude.
With a supportive team, the role offers flexibility through hybrid working after probation, a competitive bonus scheme, and 25 days annual leave plus bank holidays.
Empathetic Inbound Agent - Hybrid, Bonus & 25 Days Leave in Rochdale employer: Marston (Holdings)
Contact Detail:
Marston (Holdings) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathetic Inbound Agent - Hybrid, Bonus & 25 Days Leave in Rochdale
✨Tip Number 1
Make sure to research Marston Holdings and understand their values. When you know what they stand for, you can tailor your conversations to show how you fit right in with their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling calls, try role-playing with a friend or family member. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Don’t forget to highlight your problem-solving attitude during interviews. Share specific examples of how you've tackled challenges in the past, especially in customer service scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to join our supportive team.
We think you need these skills to ace Empathetic Inbound Agent - Hybrid, Bonus & 25 Days Leave in Rochdale
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. We want to see how you connect with customers and handle their concerns with care.
Be Clear and Concise: Keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your communication skills shine through in your written application.
Tailor Your Application: Make sure to customise your application for the role. Mention specific experiences that relate to handling calls and working with payment plans, as this will show us you understand the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Marston (Holdings)
✨Know Your Stuff
Before the interview, make sure you understand Marston Holdings and their customer service approach. Familiarise yourself with their values and how they handle payment plans. This will show that you're genuinely interested in the role and can align with their mission.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer interactions in the past. This will help demonstrate your ability to connect with customers effectively.
✨Problem-Solving Scenarios
Be ready to discuss specific situations where you've solved problems for customers. Think of a few scenarios where you turned a negative experience into a positive one. This will highlight your problem-solving attitude and show that you can handle challenges with ease.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture is a good fit for you.