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For Companies At a Glance
- Tasks: Help customers by handling calls, processing payments, and resolving queries.
- Company: Join Marston Holdings, the UK's largest judicial services group.
- Benefits: Enjoy competitive pay, free parking, and a supportive team environment.
- Why this job: Make a difference by providing excellent customer service on weekends.
- Qualifications: Strong communication skills and experience in customer service required.
- Other info: Flexible part-time role with opportunities for career growth.
The predicted salary is between 11 - 16 £ per hour.
Location: Rochdale
Part Time - Weekends Only | Fixed Term (6 Months)
Marston Holdings Ltd is looking for friendly, motivated Customer Service Agents to join our growing Contact Centre team in Rochdale. If you enjoy helping people, solving problems, and delivering great service, this could be the perfect role for you.
What You Will Be Doing
- Handling inbound customer calls
- Taking and processing payments accurately
- Supporting customers with applications and account queries
- Managing sensitive or difficult conversations with confidence and empathy
Working 22 hours per week across weekends (Saturday and Sunday) as a part-time, fixed-term role.
What We Are Looking For
- Experience handling and resolving challenging customer situations
- Excellent communication and listening skills
- Strong organisational and time management abilities
- Confident using Microsoft Office applications
- A professional and friendly phone manner
- Able to work independently as well as part of a team
What’s in It for You?
- Shifts between 8am-8pm Saturday and Sunday
- Free on-site parking facilities
- Supportive, dynamic and friendly team
- Competitive annual leave
- Enhanced maternity/paternity packages (eligibility criteria apply)
- Pension scheme
- Access to a suite of staff benefits: discounts on shopping, travel, leisure and wellbeing
Who We Are
Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further. We are proud to be an equal opportunity employer - we welcome applicants from all backgrounds and walks of life.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
Customer Service Agent - Weekends Only in Rochdale employer: Marston Holdings
Contact Detail:
Marston Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Weekends Only in Rochdale
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marston Holdings. Understand their values and what they do. This will help you connect your experience with their mission and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky customer calls during the interview.
✨Tip Number 3
Show off your skills! When discussing your past experiences, highlight specific examples where you’ve successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Agent - Weekends Only in Rochdale
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and motivated personality shine through! We want to see how you can bring a positive vibe to our team, so don’t be afraid to show us who you are.
Tailor Your Experience: Make sure to highlight any experience you have in handling customer queries or resolving challenging situations. We’re looking for those excellent communication skills, so give us examples that showcase your abilities!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-organised information, so structure your application in a way that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Marston Holdings.
How to prepare for a job interview at Marston Holdings
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Agent does at Marston Holdings. Familiarise yourself with their values and the specific responsibilities mentioned in the job description. This will help you tailor your answers to show how you fit perfectly into their team.
✨Showcase Your Communication Skills
Since this role involves handling customer calls, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully managed difficult conversations in the past. Remember, a friendly phone manner can make all the difference!
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've resolved challenging customer situations. Be ready to discuss these during the interview, highlighting your approach and the positive outcomes. This will showcase your ability to handle sensitive issues with empathy and professionalism.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.