At a Glance
- Tasks: Support customers by handling calls, processing payments, and resolving queries with empathy.
- Company: Join Marston Holdings, the UK's largest judicial services group with a positive impact.
- Benefits: Enjoy free parking, competitive leave, and discounts on shopping and leisure.
- Other info: Be part of a values-driven team that prioritises inclusion and integrity.
- Why this job: Gain valuable experience in a supportive team while making a difference for customers.
- Qualifications: Strong communication skills and ability to handle challenging situations confidently.
The predicted salary is between 22000 - 26000 £ per year.
Location: Rochdale
Full Time– Fixed Term (6 Months)
Marston Holdings Ltd is looking for friendly, motivated Customer Service Agents to join our growing Contact Centre team in Rochdale. If you enjoy helping people, solving problems, and delivering great service, this could be the perfect role for you. As a Customer Service Agent, you will play a vital role in supporting customers and guiding them towards the right solutions. You’ll handle inbound calls, process payments, assist with applications, and respond to a wide range of queries in a professional and empathetic manner. This is a full-time 37.5 hours per week, fixed-term role for 6 months. Mon-Fri 8am-6pm. This is a great opportunity to gain valuable contact centre experience while being part of a supportive team.
What You Will Be Doing:
- Handling inbound customer calls
- Taking and processing payments accurately
- Supporting customers with applications and account queries
- Managing sensitive or difficult conversations with confidence and empathy
- Updating customer records using internal systems
What We Are Looking For:
- Experience handling and resolving challenging customer situations
- Excellent communication and listening skills
- Strong organisational and time management abilities
- Confident using Microsoft Office applications
- A professional and friendly phone manner
- Able to work independently as well as part of a team
What’s in It for You?
- Free on-site parking facilities
- Supportive, dynamic and friendly team
- Competitive annual leave
- Enhanced maternity/paternity packages (eligibility criteria apply)
- Pension scheme
- Access to a suite of staff benefits: discounts on shopping, travel, leisure and wellbeing
- A values-driven team where inclusion, fairness, and integrity aren’t just buzzwords
Who We Are:
Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further. We are proud to be an equal opportunity employer–we welcome applicants from all backgrounds and walks of life. New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
Customer Service Agent – Contact Centre in Rochdale employer: Marston (Holdings)
Marston Holdings Ltd is an excellent employer, offering a supportive and dynamic work environment in Rochdale for Customer Service Agents. With a focus on employee growth, competitive benefits including enhanced maternity/paternity packages, and a commitment to inclusion and integrity, you will be part of a values-driven team dedicated to making a positive impact in the community. This role not only provides valuable experience but also the opportunity to contribute to meaningful outcomes while enjoying a range of staff benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent – Contact Centre in Rochdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marston (Holdings). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marston (Holdings) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent – Contact Centre in Rochdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marston (Holdings):Your cover letter is your chance to shine! Tell us why you want to work at Marston (Holdings) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marston (Holdings)!
How to prepare for a job interview at Marston (Holdings)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
