At a Glance
- Tasks: Manage dialler functionality and create forecasts for our Contact Centre.
- Company: Join Marston Holdings, a leader in Contact Centre optimisation.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and health perks.
- Other info: Great opportunity for career growth and development.
- Why this job: Make a real impact in a supportive and dynamic environment.
- Qualifications: Analytical, organised, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Marston Holdings is searching for a Resource Planner to enhance our Contact Centre operations. The key responsibilities include managing dialler functionality, creating forecasts and schedules, and monitoring performance metrics.
The ideal candidate is analytical, organized, and possesses strong communication skills.
We offer a competitive salary, 25 days of annual leave, and various staff perks, including a health cash-back plan. Join us to make a significant impact within a supportive, dynamic environment.
Resource Planner - Multi-Site Contact Centre Optimisation employer: Marston (Holdings)
Marston Holdings is an excellent employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With competitive salaries, generous annual leave, and unique benefits like a health cash-back plan, we empower our team members to thrive in their roles while making a meaningful impact in our multi-site contact centre operations.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planner - Multi-Site Contact Centre Optimisation
✨Tip Number 1
Network like a pro! Reach out to current employees at Marston Holdings on LinkedIn. A friendly chat can give us insider info and might just get our foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your analytical skills. Think of examples where you've successfully managed schedules or improved performance metrics. We want to show them we’re the perfect fit!
✨Tip Number 3
Don’t forget to highlight our communication skills! Whether it’s in the interview or during networking, let’s make sure they know we can effectively collaborate and share ideas.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to match what Marston Holdings is looking for.
We think you need these skills to ace Resource Planner - Multi-Site Contact Centre Optimisation
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your analytical and organisational skills, as these are key for the Resource Planner role. We want to see how your experience aligns with managing dialler functionality and creating forecasts.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your strong communication skills and explain why you're excited about enhancing our Contact Centre operations at Marston Holdings.
Showcase Relevant Experience:When detailing your past roles, focus on any experience related to performance metrics and scheduling. We love seeing how you've made an impact in previous positions, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our dynamic team.
How to prepare for a job interview at Marston (Holdings)
✨Know Your Numbers
As a Resource Planner, you'll be dealing with forecasts and performance metrics. Brush up on your analytical skills and be ready to discuss how you've used data to optimise operations in the past. Bring examples of how your planning improved efficiency or reduced costs.
✨Dialler Functionality Insights
Familiarise yourself with dialler systems and their functionalities. Be prepared to talk about any experience you have with managing diallers, including how you’ve adjusted settings for optimal performance. Showing that you understand the technical side will impress the interviewers.
✨Organisational Skills Showcase
Since the role requires strong organisational skills, think of specific instances where your organisation made a difference. Whether it was creating schedules or managing multiple tasks, share stories that highlight your ability to keep things running smoothly.
✨Communication is Key
Strong communication skills are essential for this role. Prepare to demonstrate how you've effectively communicated with teams or stakeholders in previous positions. Consider discussing how you’ve handled feedback or collaborated on projects to show your interpersonal skills.
