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- Tasks: Visit customers to reconnect them with our clients and verify details.
- Company: Join a team dedicated to ensuring fair treatment for customers in Luton.
- Benefits: Enjoy competitive salary, bonuses, car allowance, and training opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Previous experience in a similar role and a full driving license preferred.
- Other info: Flexible working hours and a focus on personal development.
The predicted salary is between 30000 - 42000 £ per year.
We reconnect thousands of customers every week, providing a vital service that ensures our clients treat their customers fairly. We are seeking a dedicated Resolution Officer to join our team and make a significant impact in the Luton area.
As a Resolution Officer, you will visit our client’s customers at their premises-both commercial and residential-to re-engage them with our client. Your visits will also include establishing occupier details, confirming meter readings, and providing invaluable information.
We work 40hours per week.
What you will be doing:
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Visit commercial and residential premises to reconnect customers with our clients.
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Establish and verify occupier details during visits.
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Confirm accurate meter readings and provide necessary information.
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Identify and appropriately handle all disputes in line with company procedures.
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Proactively work towards all targets set by the company.
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Communicate effectively and professionally with all customers and clients.
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Work within the policies, procedures, aims, objectives, and philosophy of the company.
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Be receptive to coaching and feedback to enhance performance delivery.
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Previous experience in a similar role.
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Ability to interact and communicate effectively and professionally with different people from varying backgrounds and situations.
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Proactive approach towards achieving set targets.
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Flexibility to work in your local area.
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Ability to work alone.
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Customer focussed with ability to identify vulnerabilities.
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Openness to coaching and feedback for continuous improvement.
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Full driving licence and car are desirable for ease of travel within the area.
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Competitive salary
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Bonus and car allowance
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Training and Development
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Pension scheme
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Death in service
Resolution Officer employer: Marston Holdings
Contact Detail:
Marston Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resolution Officer
✨Tip Number 1
Familiarize yourself with the local area of Luton. Understanding the neighborhoods and common customer concerns will help you engage effectively during your visits.
✨Tip Number 2
Brush up on your communication skills. As a Resolution Officer, you'll need to interact with a diverse range of customers, so being able to adapt your communication style is key.
✨Tip Number 3
Prepare for potential disputes by reviewing company procedures. Knowing how to handle conflicts professionally will demonstrate your capability and readiness for the role.
✨Tip Number 4
Show your proactive nature by thinking of ways to exceed targets. Come up with ideas on how you can improve customer engagement and share them during the interview process.
We think you need these skills to ace Resolution Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resolution Officer position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or similar roles. Provide specific examples of how you've successfully handled disputes or engaged with customers in the past.
Showcase Communication Skills: Since effective communication is crucial for this role, make sure to demonstrate your communication skills in your application. Use clear and professional language, and consider including examples of how you've effectively communicated with diverse groups.
Express Your Proactive Approach: The job requires a proactive approach towards achieving targets. In your application, share instances where you've taken initiative to meet goals or improve processes, showcasing your ability to work independently and drive results.
How to prepare for a job interview at Marston Holdings
✨Show Your Customer Focus
As a Resolution Officer, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with clients in the past, especially in challenging situations.
✨Demonstrate Proactivity
Highlight instances where you took the initiative to resolve issues or meet targets. This role requires a proactive approach, so showcasing your ability to work independently will set you apart.
✨Communicate Effectively
Effective communication is key in this position. Practice articulating your thoughts clearly and professionally, and be ready to discuss how you handle disputes and difficult conversations.
✨Be Open to Feedback
The company values continuous improvement, so express your willingness to receive coaching and feedback. Share experiences where you've adapted based on constructive criticism to enhance your performance.