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- Tasks: Conduct field visits to resolve customer accounts in residential and commercial properties.
- Company: Join Marston Holdings, a leader in customer resolution services.
- Benefits: Enjoy a flexible work schedule and comprehensive training.
- Other info: Ideal for self-motivated individuals seeking a dynamic work environment.
- Why this job: Make a difference by helping customers reconnect essential services.
- Qualifications: Strong organisational and communication skills; full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Marston Holdings is seeking a Resolution Field Agent in the Liverpool City Region. In this role, you will conduct field visits to resolve customer accounts in both residential and commercial properties. Responsibilities include discussing utility accounts, reconnecting services, and supporting customers facing financial difficulties.
Ideal candidates will possess strong organisational and communication skills, a full UK driving licence, and access to a ULEZ-compliant vehicle. This position offers a flexible work schedule and comprehensive training.
Resolution Field Agent – Flexible, Self-Employed Role employer: Marston (Holdings)
Contact Detail:
Marston (Holdings) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resolution Field Agent – Flexible, Self-Employed Role
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Resolution Field Agent role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to explain why you're the perfect fit for the job. Highlight your organisational skills and experience in resolving customer issues.
✨Tip Number 3
Stay flexible! Since this role offers a flexible schedule, be open to different working hours. Show that you're adaptable and willing to meet customers when it suits them best.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for the Resolution Field Agent position. Plus, you'll get all the latest updates and tips directly from us at StudySmarter to help you land that job!
We think you need these skills to ace Resolution Field Agent – Flexible, Self-Employed Role
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be dealing with customers face-to-face, make sure your application highlights your communication skills. We want to see how you can connect with people and resolve issues effectively.
Be Organised: This role requires strong organisational skills, so don’t forget to mention any relevant experience. We love candidates who can juggle multiple tasks and keep everything on track!
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the posting to show us you understand what we're looking for. It’s all about making that connection!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you started on this exciting journey with us!
How to prepare for a job interview at Marston (Holdings)
✨Know Your Stuff
Before the interview, make sure you understand Marston Holdings and their mission. Familiarise yourself with the role of a Resolution Field Agent, especially the responsibilities around utility accounts and customer support. This will show that you're genuinely interested and prepared.
✨Showcase Your Skills
Highlight your organisational and communication skills during the interview. Prepare examples from your past experiences where you've successfully resolved issues or supported customers. This will demonstrate that you have what it takes to excel in this role.
✨Be Ready for Scenarios
Expect situational questions that assess how you'd handle various customer interactions, especially those involving financial difficulties. Think through some scenarios beforehand and be ready to discuss your approach to resolving them effectively.
✨Logistics Matter
Since this role requires a full UK driving licence and a ULEZ-compliant vehicle, be prepared to discuss your driving experience and how you plan to manage your schedule. Flexibility is key, so emphasise your ability to adapt to different situations and locations.