At a Glance
- Tasks: Visit properties to resolve customer accounts and reconnect services.
- Company: Join a leading company in the utility and financial sectors.
- Benefits: Flexible hours, guaranteed daily rate, full training, and career progression.
- Other info: Inclusive workplace with opportunities across the UK.
- Why this job: Make a real difference while gaining valuable skills and experience.
- Qualifications: UK driving licence, own vehicle, strong communication and organisational skills.
Self-Employed | Part-Time or Full-Time
Guaranteed Daily Rate: £130-£150 (depending on skills and experience)
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities - Discussing and resolving utility accounts
- Communication & Reconnection - Reconnecting customers with our clients and their services
- Welfare Utility Visits - Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads - Collecting accurate utility meter readings
Benefits
- Flexible working - minimum 2 Weekdays per week, 8 hours per day
- Flexible start times Monday to Friday or Saturdays (subject to client business hours)
- Guaranteed daily rate
- Full training and continuous support
- Opportunities to progress and explore different roles within the business
- UK-wide opportunities (work allocated within pre-agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ-compliant vehicle (required when working within London ULEZ zones)
- Clean DBS check
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case-management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
About Us
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds. Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role. We offer full training that develops valuable, transferable skills and helps unlock your full potential.
Apply now to become part of a trusted, respected, and forward-thinking enforcement team. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Self Employed Resolution Field Agent in Reading employer: Marston (Holdings)
Engage Services is an excellent employer for those seeking a flexible and rewarding role as a Self-Employed Resolution Field Agent. With guaranteed daily rates, comprehensive training, and opportunities for career progression, we foster a supportive work culture that values inclusivity and personal growth. Our commitment to employee development and the chance to work across various UK locations make us a standout choice for individuals looking to make a meaningful impact in the utility and financial sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Self Employed Resolution Field Agent in Reading
✨Tip Number 1
Get to know the company inside out! Research Engage Services and understand their values, mission, and the specific workstreams they focus on. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resolution Field Agent, you'll need to engage with customers effectively. Role-play scenarios with friends or family to build confidence in discussing utility accounts and resolving disputes.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company culture. They might even share tips that could give you an edge in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Self Employed Resolution Field Agent in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of a Resolution Field Agent. We want to see how you can contribute to resolving customer accounts and supporting those in financial difficulty.
Showcase Your Communication Skills:Since you'll be dealing with customers and clients, it's crucial to demonstrate your ability to communicate effectively. Use clear and professional language in your application to reflect this skill, as it’s key to the role.
Highlight Relevant Experience:If you've got experience in negotiation, case management, or working independently, make sure to mention it! We love seeing candidates who can manage disputes and follow procedures while still being proactive.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Marston (Holdings)
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Resolution Field Agent does. Familiarise yourself with the key workstreams like utility account resolution and welfare visits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers, practice articulating your thoughts clearly. Think of examples where you've successfully communicated or resolved disputes in the past. This will demonstrate your ability to handle challenging conversations effectively.
✨Highlight Your Organisational Skills
Being organised is crucial for a field agent. Prepare to discuss how you manage your time and tasks, especially when working independently. You might want to share specific tools or methods you use to stay on top of your responsibilities.
✨Be Open to Feedback
The company values continuous improvement, so be ready to talk about how you've responded to feedback in previous roles. Share instances where you've adapted your approach based on constructive criticism, showing that you're willing to learn and grow.
