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- Tasks: Engage with the public, manage vehicle enforcement, and ensure compliance.
- Company: Join NSL, a leader in parking and street management solutions.
- Benefits: Competitive pay, lifestyle benefits, training opportunities, and flexible shifts.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Full UK driving licence and strong communication skills required.
- Other info: Enjoy 28 days holiday, regular overtime, and a supportive work environment.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Here at NSL, we are not just the “parking people”; but market leaders in our industry. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Our Enforcement Officers play a big part by removing untaxed vehicles on behalf of the DVLA.
What does a DVLA Enforcement Officer Do?
- Liaises with members of the public and gives advice regarding clamping and fines.
- Advises the public on payment methods and other issues regarding enforcement action taken on their vehicle.
- Works alongside other agencies, when required including Police, DVLA and VOSA.
- Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available.
- Ensures all vehicles and enforcement equipment are serviced and fit for purpose, reporting faults to the Manager.
- Completes daily reports regarding activities.
What do you need to be a DVLA Enforcement Officer?
- Full UK Manual Driving Licence.
- Excellent Communication Skills.
- Self Motivated.
- Customer Focused.
- Ability to work shifts - 4 on 4 off.
- Ability to work on own initiative.
- Previous experience in a similar role would be ideal but not essential.
What’s in it for you?
- Competitive rates of pay.
- Staff benefits designed to suit your lifestyle – from discounts on retail shopping, travel and socialising to health & wellbeing.
- Excellent Reward & Recognition Scheme.
- Enhanced Maternity & Paternity package (subject to eligibility criteria).
- First Class Training & Development Opportunities.
- Pension Scheme.
- Full Uniform provided.
- 28 days’ holiday including bank holidays.
- Regular overtime (optional).
- Flexible Shift Patterns.
To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role, apply online today and a member of the team will be in touch soon. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
DVLA Enforcement Officer - Reading employer: Marston Holdings
Contact Detail:
Marston Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DVLA Enforcement Officer - Reading
✨Tip Number 1
Get to know the company! Research NSL and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a DVLA Enforcement Officer, you'll need to interact with the public regularly. Role-play scenarios with friends or family to build confidence and improve your ability to handle various situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and the company culture, plus you might get some insider tips on the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the NSL team.
We think you need these skills to ace DVLA Enforcement Officer - Reading
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be liaising with the public, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively advise and assist others.
Tailor Your Experience: Even if you don't have direct experience as an Enforcement Officer, think about any similar roles you've had. We want to see how your past experiences can translate into this position, so don’t hold back on showcasing relevant skills!
Be Yourself: We love authenticity! Let your personality shine through in your application. Share why you're passionate about this role and how you can contribute to creating a great place to work and live.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get in touch with you about the next steps!
How to prepare for a job interview at Marston Holdings
✨Know Your Role Inside Out
Before the interview, make sure you understand what a DVLA Enforcement Officer does. Familiarise yourself with the responsibilities listed in the job description, such as liaising with the public and handling enforcement actions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As an Enforcement Officer, excellent communication is key. Prepare examples of how you've effectively communicated with customers or resolved conflicts in the past. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Customer Focus
This role requires a strong customer focus, so think about times when you've gone above and beyond for a customer. Be ready to share these experiences, highlighting your ability to handle inquiries and provide helpful advice, especially regarding clamping and fines.
✨Prepare for Shift Work Questions
Since the position involves working shifts, be prepared to discuss your availability and flexibility. Think about how you manage your time and adapt to different schedules, and be ready to reassure them that you can handle the 4 on 4 off shift pattern.
