At a Glance
- Tasks: Visit properties to resolve accounts and support customers in financial difficulty.
- Company: Engage Services, part of Marston Holdings, known for its inclusive culture.
- Benefits: Flexible hours, guaranteed daily rate, full training, and career progression opportunities.
- Other info: Join a pioneering self-employed field role with UK-wide opportunities.
- Why this job: Make a real difference while enjoying flexibility and independence in your work.
- Qualifications: UK driving licence, own vehicle, strong communication and organisational skills.
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities – discussing and resolving utility accounts
- Communication & Reconnection – reconnecting customers with our clients and their services
- Welfare Utility Visits – introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – collecting accurate utility meter readings
Benefits
- Flexible working – minimum 2 weekdays per week, 8 hours per day
- Flexible start times Monday to Friday or Saturdays (subject to client business hours)
- Guaranteed daily rate
- Full training and continuous support
- Opportunities to progress and explore different roles within the business
- UK‑wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Clean DBS check
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
About Us
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering self‑employed field role and are proud of our inclusive workforce. Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role. We offer full training that develops valuable, transferable skills and helps unlock your full potential.
Equal Opportunity
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Self Employed Resolution Field Agent in Peterborough employer: Marston (Holdings)
Engage Services is an excellent employer for those seeking a flexible and rewarding role as a Self-Employed Resolution Field Agent. With a guaranteed daily rate, comprehensive training, and opportunities for career progression, employees can thrive in a supportive and inclusive work culture. The company values diversity and offers UK-wide opportunities, making it an ideal choice for individuals looking to make a meaningful impact while enjoying the freedom of self-employment.
StudySmarter Expert Advice🤫
We think this is how you could land Self Employed Resolution Field Agent in Peterborough
✨Tip Number 1
Get to know the company inside out! Research Engage Services and understand their values, mission, and the specific role of a Resolution Field Agent. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a huge difference in your application process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service, negotiation, and conflict resolution. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Self Employed Resolution Field Agent in Peterborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of a Resolution Field Agent. We want to see how you can contribute to resolving customer accounts and providing support, so don’t hold back!
Showcase Your Communication Skills:Since you'll be dealing with customers and clients, it's crucial to demonstrate your ability to communicate effectively. Use clear and professional language in your application to reflect this skill, as it’s key to the role.
Highlight Relevant Experience:If you've got experience in utilities, customer service, or case management, make sure to mention it! We love seeing candidates who can bring relevant experience to the table, especially when it comes to managing disputes and reconnecting services.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Marston (Holdings)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resolution Field Agent. Familiarise yourself with the key workstreams like utility account resolution and welfare visits. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves interacting with customers and clients, it's crucial to highlight your communication skills. Prepare examples of how you've effectively resolved disputes or communicated complex information in previous roles. This will give the interviewer confidence in your ability to handle customer interactions professionally.
✨Demonstrate Your Organisational Skills
Being organised is key for a field agent. Bring up instances where you've successfully managed multiple tasks or projects. Discuss how you prioritise your workload and ensure that you meet deadlines, especially when working independently.
✨Be Open to Feedback
The company values continuous improvement, so be prepared to discuss how you've responded to feedback in the past. Share specific examples of how you've adapted your approach based on constructive criticism, showing that you're willing to learn and grow in the role.
