At a Glance
- Tasks: Conduct property visits to resolve utility account issues and support customers in need.
- Company: Join Marston Holdings, a leader in the utility sector with a focus on customer support.
- Benefits: Enjoy flexible hours and a daily rate of £130–£150 based on your skills.
- Other info: Great opportunity for part-time work with a supportive team.
- Why this job: Make a real difference by helping customers facing financial difficulties.
- Qualifications: Must have a full UK driving licence, ULEZ-compliant vehicle, and clean DBS check.
Marston Holdings is seeking a part-time Resolution Field Agent in North East England to conduct property visits for utility account resolutions. The role offers flexible working hours with a guaranteed daily rate between £130–£150 based on skills and experience.
Applicants must possess:
- a full UK driving licence
- an ULEZ-compliant vehicle
- a clean DBS check
The position focuses on assisting customers in financial difficulty, providing indispensable support across various workstreams within the utility sector.
Part-Time Resolution Field Agent — Flexible Hours, Daily Rate employer: Marston (Holdings)
Marston Holdings is an excellent employer that values flexibility and work-life balance, offering part-time Resolution Field Agents the opportunity to make a meaningful impact in the community while enjoying a competitive daily rate. With a supportive work culture focused on employee development and a commitment to assisting customers in financial difficulty, team members can thrive in their roles and contribute to vital utility sector solutions. Located in North East England, this position provides unique advantages such as local engagement and the chance to work autonomously, making it an attractive choice for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Resolution Field Agent — Flexible Hours, Daily Rate
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the utility sector. A personal recommendation can make all the difference when you're trying to land that part-time Resolution Field Agent gig.
✨Tip Number 2
Prepare for the interview by researching Marston Holdings and understanding their mission. Knowing how they assist customers in financial difficulty will help you showcase your passion for the role and demonstrate that you're the right fit for their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience align with the responsibilities of a Resolution Field Agent. Highlight any relevant experience you have in customer service or problem-solving to show that you can provide indispensable support.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Part-Time Resolution Field Agent — Flexible Hours, Daily Rate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or utility sectors. We want to see how your skills align with the role of a Resolution Field Agent!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for helping customers in financial difficulty and explain why you’re the perfect fit for this flexible role.
Showcase Your Driving Experience:Since a full UK driving licence and ULEZ-compliant vehicle are must-haves, mention your driving experience and any relevant qualifications. We need to know you can get around safely and efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Marston (Holdings)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Resolution Field Agent does. Familiarise yourself with the utility sector and the challenges customers face, especially those in financial difficulty. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves assisting customers, be prepared to discuss your previous experiences in customer service. Think of specific examples where you've helped someone resolve an issue or provided support. Highlight your empathy and problem-solving skills, as these are crucial for this position.
✨Prepare for Practical Questions
Expect questions that assess your ability to handle real-life scenarios. For instance, they might ask how you would approach a difficult customer or manage your time effectively while conducting property visits. Practise your responses to these types of questions to feel more confident during the interview.
✨Dress the Part and Be Punctual
Even though it's a part-time role, first impressions matter. Dress smartly and arrive on time for your interview. This shows professionalism and respect for the interviewer's time. Plus, being punctual gives you a moment to relax and gather your thoughts before the interview starts.
