At a Glance
- Tasks: Conduct field visits to resolve utility accounts and reconnect services for customers.
- Company: Marston Holdings, a leading company in the utility resolution sector.
- Benefits: Earn £130-£150 daily, enjoy flexible hours, and opportunities for progression.
- Other info: Part-time role with a minimum commitment of 2 weekdays per week.
- Why this job: Make a real difference in people's lives while enjoying flexibility and good pay.
- Qualifications: Full UK driving licence and access to a compliant vehicle required.
Marston Holdings in North East, England, is seeking Self-Employed Resolution Field Agents to conduct field visits to residential and commercial properties. The part-time role offers a guaranteed daily rate of £130-£150 based on experience and skills.
Agents will handle various tasks including resolving utility accounts and reconnecting services for customers in financial difficulties. A full UK driving licence and access to a compliant vehicle are required.
Flexible working patterns include a minimum of 2 weekdays per week with opportunities for progression.
Flexible Field Utility Resolution Specialist in North East employer: Marston (Holdings)
Marston Holdings is an excellent employer for those seeking a flexible and rewarding role in the North East of England. With competitive daily rates and the opportunity to make a real difference in customers' lives, our supportive work culture encourages personal growth and offers progression opportunities. Join us to be part of a team that values your skills and provides the flexibility you need to balance work and life.
StudySmarter Expert Advice🤫
We think this is how you could land Flexible Field Utility Resolution Specialist in North East
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Marston (Holdings) and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Marston (Holdings) and let us see your personality shine through!
We think you need these skills to ace Flexible Field Utility Resolution Specialist in North East
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Marston (Holdings).
Get Familiar with Our Brand:Before applying, take some time to learn about Marston (Holdings) and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Marston (Holdings)
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Marston (Holdings).
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Marston (Holdings) will surely appreciate.
