At a Glance
- Tasks: Patrol streets, advise on parking rules, and support community safety.
- Company: Join Marston Holdings, a leader in community-focused services.
- Benefits: Earn £13.35/hour, enjoy flexible perks, and gain a Customer Service qualification.
- Other info: Full training provided; no experience needed!
- Why this job: Make a real difference in your community while earning and learning.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 13.35 - 13.35 £ per hour.
Love being outdoors? Enjoy helping people? Want a role that makes a real difference in your community? Join Marston Holdings and start a career where you can earn while you learn! This apprenticeship is open to applicants aged 18+ and offers the chance to gain real workplace experience while working towards a Customer Service qualification, with full on the job training provided.
What’s In It For You
- £13.35 per hour
- Full training and personal development
- Customer Service qualification
- Permanently, full‑time role (44 hours/week)
- A wide range of flexible staff benefits, from high‑street discounts to wellbeing and lifestyle perks
- 20 days’ holiday plus bank holidays
What You’ll Be Doing
- You will patrol public streets and car parks, helping keep communities safe and accessible by:
- Advising the public on parking rules and safe parking
- Issuing Penalty Charge Notices to incorrectly parked vehicles
- Responding to public enquiries professionally and courteously
- Reporting abandoned vehicles and equipment issues
- Supporting enforcement colleagues when required
What We’re Looking For
- Strong communication and customer service skills
- Self‑motivated and able to work independently
- Comfortable working outdoors
- Ability to work shifts and handle challenging situations calmly
No previous experience is required — training and support will be provided throughout your apprenticeship.
About Us
Marston Holdings (including our NSL brand) delivers leading technology enabled services to support communities, government and private sector partners. Our Transportation team helps keep streets safe, accessible, and welcoming – you’ll recognise us as the friendly faces out and about in your local area. All offers are subject to DBS clearance. We are an equal‑opportunity employer committed to inclusion and fairness for all.
Civil Enforcement Officer Apprentice in North East employer: Marston (Holdings)
Marston Holdings is an excellent employer for those seeking a meaningful career as a Civil Enforcement Officer Apprentice. With a commitment to personal development and a supportive work culture, employees benefit from comprehensive training, flexible perks, and the opportunity to make a positive impact in their communities while earning a competitive wage. Join us to enjoy a fulfilling role that not only enhances your skills but also contributes to the safety and accessibility of public spaces.
StudySmarter Expert Advice🤫
We think this is how you could land Civil Enforcement Officer Apprentice in North East
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Marston (Holdings).
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Marston (Holdings). It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Civil Enforcement Officer Apprentice in North East
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Marston (Holdings).
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Marston (Holdings) and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Marston (Holdings)
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Marston (Holdings). Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Marston (Holdings) will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
