At a Glance
- Tasks: Engage with the public, provide support, and maintain a safe environment during night shifts.
- Company: Join NSL, part of Marston Holdings Ltd., a leader in public service solutions.
- Benefits: Enjoy 20 days annual leave, health cash back plan, and staff discounts.
- Other info: Flexible night shifts with opportunities for personal growth and development.
- Why this job: Make a positive impact in your community while working outdoors at night.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 22000 - 26000 £ per year.
Customer Support Officer - Night Shift 12 month FTC
Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people”; we are so much more than that.
Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors.
These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.
About The Role
We are looking for a Customer Support Officer to join our Night Shift team in Tameside.
This is an exciting opportunity for someone who enjoys working outdoors, engaging with the public, and making a positive difference within the local community.
Working across the town centre, public streets, car parks and the Market Hall, you will provide support and assistance to members of the public, encourage positive engagement, and help maintain a safe and welcoming environment.
You will work closely with local businesses, Greater Manchester Police and Tameside Council to deliver a professional and customer-focused service.
What you will be doing
- Patrolling public streets, car parks and the Market Hall to provide a visible presence.
- Assisting members of the public by offering advice, guidance and signposting to local support services.
- Managing challenging and confrontational situations in a calm and professional manner.
- Reporting equipment faults, incidents and irregularities within the town centre.
- Working alongside local businesses, Greater Manchester Police and Tameside Council to deliver contractual requirements.
- Supporting colleagues, providing cover when required and assisting with the training of new team members.
What we are looking for
- Excellent communication and customer service skills.
- Ability to remain calm and professional when dealing with difficult situations.
- Self-motivated with the ability to work independently and as part of a close-knit team.
- A passion for working outdoors and engaging with the public.
- Ability to work night shifts and remain flexible to meet operational requirements.
- Previous customer-facing experience is desirable.
A full UK driving licence and experience working with vulnerable people or community support agencies would also be advantageous.
What you will get in return
- 20 annual leave days plus bank holidays.
- Enhanced Maternity and Paternity Package (subject to eligibility criteria).
- Health Cash Back Plan.
- Staff benefits designed to suit you, from discounts on high street and online shopping to travel, socialising and wellbeing.
- Pension Scheme.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check.
In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which meanswe'llconsider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disabilitystatusor any other protected characteristic.
We recruit and develop our people based on merit and their passion for creating better outcomes, andwe'recommitted to creating an inclusive environment for all employees
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Night Customer Support Officer employer: Marston (Holdings)
Marston Holdings is an exceptional employer located in Neath, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, the company provides ample opportunities for professional development alongside attractive benefits such as flexible working arrangements and enhanced family leave policies. Joining Marston Holdings means being part of a forward-thinking team dedicated to driving impactful solutions in the Traffic Technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Night Customer Support Officer
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Marston (Holdings).
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Marston (Holdings). The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Night Customer Support Officer
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Marston (Holdings).
How to prepare for a job interview at Marston (Holdings)
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Marston (Holdings)'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Marston (Holdings) offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
