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For Companies At a Glance
- Tasks: Visit properties to resolve accounts and reconnect services for clients.
- Company: Engage Services, part of Marston Holdings, known for inclusivity.
- Benefits: Flexible hours, guaranteed daily rate, full training, and career progression.
- Why this job: Make a real difference while gaining valuable skills in a dynamic role.
- Qualifications: UK driving licence, own vehicle, strong communication and organisational skills.
- Other info: Open to all backgrounds; we value passion and potential.
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities - Discussing and resolving utility accounts
- Communication & Reconnection - Reconnecting customers with our clients and their services
- Welfare Utility Visits - Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads - Collecting accurate utility meter readings
Benefits
- Flexible working - minimum 2 weekdays per week, 8 hours per day
- Flexible start times
- Monday to Friday or Saturdays (subject to client business hours)
- Guaranteed daily rate
- Full training and continuous support
- Opportunities to progress and explore different roles within the business
- UK-wide opportunities (work allocated within preâagreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZâcompliant vehicle (required when working within London ULEZ zones)
- Clean DBS check
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and caseâmanagement skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
About Us
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering selfâemployed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds. Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role. We offer full training that develops valuable, transferable skills and helps unlock your full potential.
Equal Opportunity Employer
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Apply now to become part of a trusted, respected, and forwardâthinking enforcement team.
Self Employed Resolution Field Agent in Newport employer: Marston Holdings
Contact Detail:
Marston Holdings Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Self Employed Resolution Field Agent in Newport
â¨Tip Number 1
Get to know the company inside out! Research Engage Services and understand their values, mission, and the specifics of the Resolution Field Agent role. This will help you tailor your approach during interviews and show that you're genuinely interested.
â¨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
â¨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service, negotiation, and conflict resolution. Role-playing with a friend can help you feel more confident and articulate during the real deal.
â¨Tip Number 4
Donât forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Self Employed Resolution Field Agent in Newport
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of a Resolution Field Agent. We want to see how you can contribute to resolving customer accounts and supporting those in financial difficulty.
Showcase Your Communication Skills: Since you'll be interacting with customers and clients, it's essential to demonstrate your ability to communicate effectively. Use clear and professional language in your application to reflect this skill.
Highlight Relevant Experience: If you've got experience in negotiation, case management, or working independently, make sure to mention it! We love seeing candidates who can manage disputes and follow company procedures.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. Itâs the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Marston Holdings
â¨Know the Role Inside Out
Before your interview, make sure you understand what a Resolution Field Agent does. Familiarise yourself with the key workstreams like utility account resolution and welfare visits. This will help you answer questions confidently and show that you're genuinely interested in the role.
â¨Showcase Your Skills
Highlight your organisational, negotiation, and case-management skills during the interview. Prepare specific examples from your past experiences where you've successfully managed disputes or communicated effectively with clients. This will demonstrate your capability to handle the responsibilities of the job.
â¨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle real-life situations as a field agent. Think about potential challenges you might face, such as dealing with difficult customers or managing financial difficulties, and prepare your responses to show your problem-solving abilities.
â¨Ask Insightful Questions
At the end of the interview, donât forget to ask questions! Inquire about the training process, opportunities for progression, or how the company supports its agents in the field. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.