At a Glance
- Tasks: Support clients by visiting commercial water customers and resolving account issues.
- Company: Join Engage Services, a leader in enforcement and field services.
- Benefits: Earn £150+ daily, enjoy flexible hours, and receive ongoing training.
- Other info: Opportunities for career progression and a supportive work environment.
- Why this job: Make a real impact while enjoying the freedom of self-employment.
- Qualifications: Must have a UK driving licence, excellent communication skills, and a resilient attitude.
The predicted salary is between 40000 - 50000 £ per year.
Join Engage Services - part of the Marston Holdings Group, the UK’s leading provider of enforcement and field services. We’re redefining the industry with a pioneering self-employed role offering flexibility, support, and development. As Commercial Specialist, you’ll play a key role in supporting clients, and ensuring compliance with the relevant rules, regulations and organisational policies.
Fees & Benefits
- Starting daily rate: £150+ for the first 4 weeks, followed by a fees-only structure with an OTE of £200+ per day.
- Flexible working arrangement: A minimum commitment of 2 weekdays per week, at 8 hours per day, with the freedom to select your preferred working days.
- Workdays: Monday-Friday or Saturdays (subject to client requirements).
- Training & continuous professional development provided.
- UK-wide opportunities, allocated within your agreed postcode area.
- Career progression: Explore diverse roles within Engage Services.
- Supportive environment: Full guidance, resources, and mentoring.
Key Roles & Responsibilities
- Visiting commercial water customers on behalf of major water retail clients.
- Obtaining payments for arrears, verifying lease agreements for new occupiers.
- Performing a temporary disconnection or reconnection of the water supply, if required.
- Interacting with the customer to resolve their account; full training given.
Requirements
- Full UK driving licence and access to a vehicle with business insurance.
- ULEZ-compliant vehicle (for London assignments).
- Clean DBS.
- Satisfactory credit history (CCJs accepted where repayment arrangements exist).
- Excellent communication, negotiation, and conflict management skills.
- Strong planning, problem-solving, and reporting abilities.
- Ability to work independently while collaborating with teams and clients.
- Understanding of energy, utilities, or enforcement operations is advantageous.
- Experience in enforcement, security, debt recovery, or other customer-facing and field-based roles requiring negotiation, resilience, and professionalism is highly desirable.
Why Join Engage?
At Engage Services, we believe in empowering individuals to reach their full potential. We provide the tools, training, and flexibility you need to succeed in a role where no two days are the same. Whether you’re looking to expand your skill set or explore a new challenge in enforcement, this is your opportunity to make a real impact.
Proud Armed Forces Covenant Bronze Award Holder.
Self Employed Commercial Specialist in Newport employer: Marston (Holdings)
Marston Holdings is an exceptional employer located in Neath, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, the company provides ample opportunities for professional development alongside attractive benefits such as flexible working arrangements and enhanced family leave policies. Joining Marston Holdings means being part of a forward-thinking team dedicated to driving impactful solutions in the Traffic Technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Self Employed Commercial Specialist in Newport
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Marston (Holdings) might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Self Employed Commercial Specialist in Newport
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Marston (Holdings) know if you can meet their needs without any hiccups!
Tailor Your Application to Marston (Holdings):Every company has its vibe and customer approach. Research Marston (Holdings)'s mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Marston (Holdings)
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Marston (Holdings).
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
