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- Tasks: Engage with the public, manage vehicle enforcement, and ensure compliance.
- Company: Join NSL, a leader in parking and street management solutions.
- Benefits: Competitive pay, discounts, training opportunities, and flexible shifts.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Full UK Driving Licence and strong communication skills required.
- Other info: Inclusive workplace with excellent career development prospects.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Location: Newport
Here at NSL we are not just the “parking people”; but market leaders in our industry. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Our Enforcement Officers play a big part by removing untaxed vehicles on behalf of the DVLA.
Responsibilities
- Liaises with members of the public and gives advice regarding clamping and fines.
- Advises the public on payment methods and other issues regarding enforcement action taken on their vehicle.
- Works alongside other agencies when required including Police, DVLA and VOSA.
- Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available.
- Ensures all vehicles and enforcement equipment are serviced and fit for purpose, reporting faults to the Manager.
- Completes daily reports regarding activities.
Requirements
- Full UK Driving Licence
- Excellent communication skills
- Self-motivated
- Customer focused
- Ability to work shifts
- Ability to work on own initiative
- Previous experience in a similar role would be ideal but not essential
What’s in it for you?
- Competitive rates of pay
- Staff benefits designed to suit you, including discounts on retail shopping, travel and socialising, and health and wellbeing
- Excellent Reward & Recognition Scheme
- Enhanced Maternity & Paternity package (subject to eligibility criteria)
- First Class Training & Development Opportunities
- Pension Scheme
- Full Uniform provided
- 28 days’ holiday including bank holidays
- Regular overtime (optional)
- Flexible Shift Patterns
To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role, apply online today and a member of the team will be in touch soon. We are an equal opportunity employer which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
Enforcement Officer in Newport employer: Marston Holdings
Contact Detail:
Marston Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enforcement Officer in Newport
✨Tip Number 1
Get to know the company! Research NSL and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Enforcement Officer, you'll need to liaise with the public regularly. Role-play scenarios with friends or family to build your confidence in handling various situations.
✨Tip Number 3
Network like a pro! Connect with current or former NSL employees on LinkedIn. They can provide insider tips and might even refer you for the role, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the NSL team.
We think you need these skills to ace Enforcement Officer in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Enforcement Officer role. Highlight any relevant experience, especially in customer service or enforcement, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with what we’re looking for. Keep it concise but engaging!
Show Off Your Driving Skills: Since a full UK driving licence is a must, make sure to mention your driving experience. If you’ve had any roles that required driving, be sure to include those details!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at NSL!
How to prepare for a job interview at Marston Holdings
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Enforcement Officer. Familiarise yourself with the key tasks like liaising with the public and advising on enforcement actions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on Communication Skills
As an Enforcement Officer, excellent communication is crucial. Practice articulating your thoughts clearly and concisely. You might be asked how you would handle difficult conversations with the public, so think of examples where you've successfully navigated similar situations.
✨Showcase Your Customer Focus
This role requires a strong customer focus, so be prepared to discuss how you’ve provided excellent service in past roles. Think of specific instances where you went above and beyond to assist someone, as this will demonstrate your commitment to helping others.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work independently. Prepare by thinking through potential situations you might face as an Enforcement Officer and how you would handle them. This will show your proactive approach and readiness for the job.
