Marston Holdings in Neath, Wales, seeks a Senior Service Desk Analyst to join our Technology team. You will be a trusted technical leader, mentoring peers and driving service improvements while delivering outstanding support to customers.
You will escalate complex issues, coach first and second line analysts, coordinate daily desk operations, and work with IT teams to meet SLAs and KPIs, ensuring high-quality service delivery. ITIL qualification and 2+ years' experience preferred.
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Senior Service Desk Lead – ITIL & Mentorship Focus in Neath employer: Marston Holdings
Marston Holdings is an excellent employer that prioritises community safety and employee well-being. With a strong focus on flexible working hours, comprehensive training, and a supportive work culture, employees are empowered to make a meaningful impact in their communities while enjoying opportunities for personal and professional growth. Located in the UK, this role offers the unique advantage of working outdoors, contributing directly to the safety and efficiency of local traffic management.
