Marston Holdings in Neath, Wales, is seeking a Senior Service Desk Analyst to lead and mentor a growing technology team. You will manage incidents and requests, ensuring SLA adherence and high customer satisfaction while collaborating with IT and business stakeholders.
The role focuses on coaching analysts, improving processes, and delivering clear, proactive support. You\'ll contribute to ITIL practices and KPI reporting in a fast-paced environment.
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Senior Service Desk Analyst & Tech Leader (ITIL) in Neath employer: Marston Holdings
Marston Holdings is an excellent employer that prioritises community safety and employee well-being. With a strong focus on flexible working hours, comprehensive training, and a supportive work culture, employees are empowered to make a meaningful impact in their communities while enjoying opportunities for personal and professional growth. Located in the UK, this role offers the unique advantage of working outdoors, contributing directly to the safety and efficiency of local traffic management.
