Senior Project Assistant in Neath

Vidalert, part of the Marston Holdings group, is a leading provider of intelligent traffic enforcement and management solutions.

We help local authorities and organisations improve road safety, traffic flow, and environmental outcomes through innovative technology and data‑driven services.

Vidalert is looking for a highly organised and proactive Senior Project Assistant to join our Operational Delivery team.

This is an excellent opportunity for an experienced PMO professional who thrives in a fast‑paced environment and enjoys supporting successful project delivery.

About The Role

As a Senior Project Assistant, you will play a key role in project delivery, governance, and operational activities across the business.

Working closely with project teams, operational stakeholders and senior management, you will ensure that project documentation, reporting, scheduling and administrative processes are delivered to a consistently high standard.

As the PMO champion you will provide guidance and mentoring to the junior members in the team, helping to develop best practices and maintain quality across the PMO function.

• What You Will Be Doing
• Create, maintain and organise project documentation, including project plans, schedules, status reports and meeting minutes
• Provide administrative support to the Customer Operations Team, including coordinating permits, managing traffic management requirements, obtaining third‑party quotations and proactively tracking actions and deadlines
• Maintain and audit project documentation standards to ensure consistency and compliance with organisational processes
• Coordinate and manage the scheduling of internal and external resources
• Support the production of operational and project reporting
• Deputise for the Head of Operational Delivery and Governance when required
• Support the Head of Service Management with operational and governance activities
• Coach, mentor and provide training to PMO Assistants
• Collaborate with the Quality Assurance team to ensure processes are documented and maintained appropriately
• Support ISO and BSI audits as required Contribute to wider business initiatives and continuous improvement activities
• What You Will Bring
• Must be highly organised and able to manage multiple priorities simultaneously
• Must be results‑driven with a proactive approach to problem solving
• Must be comfortable working in a busy, fast‑paced environment
• Must be a strong team player who supports and develops colleagues
• Must be passionate about continuous improvement and process optimisation
• Must have PRINCE2 Foundation certification or higher
• Must possess a strong understanding of PMO principles, governance, customer‑service best practices and project support functions
• The Nice To Have
• Experience supporting hardware and software deployment projects
• Advanced knowledge of Microsoft Office applications
• Knowledge of the ITIL framework
• Experience using HALO ITSM
• Experience within the traffic, parking or highways technology sector

What’s In It for You?

• Salary up to £40,000 (depending on experience)
• Hybrid working
• 25 days annual leave, plus bank holidays
• Holiday purchase scheme – buy up to 5 additional days each year
• Healthcare cash plan
• Life Assurance
• A wide range of flexible staff benefits, from high‑street discounts to wellbeing and lifestyle perks
• Cycle‑to‑work scheme
• Enhanced Maternity and Paternity package (subject to eligibility)

Why Join Vidalert?

At Vidalert and Marston Holdings, we are committed to creating an inclusive and supportive environment where our people can thrive.

You'll have the opportunity to work on innovative technology projects that make a real difference to communities across the UK while developing your career within a growing and dynamic organisation.

If you are looking for a role where you can make an impact, support successful project delivery, and help shape operational excellence, we'd love to hear from you.

#J-18808-Ljbffr