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For Companies At a Glance
- Tasks: Be the go-to person for troubleshooting tech issues and providing top-notch customer support.
- Company: Leading tech solutions provider with a focus on innovation and teamwork.
- Benefits: Enjoy hybrid work, healthcare cash plans, and 25 days holiday.
- Why this job: Join a dynamic team and make a real difference in customer experience.
- Qualifications: Previous service desk experience and strong communication skills are a must.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading technology solutions provider based in Neath is seeking a full-time Service Desk Analyst to be the first point of contact for customer support. In this role, you will troubleshoot technical issues and alerts, collaborating closely with internal teams to enhance system performance.
Candidates should have previous service desk experience, excellent communication skills, and a proactive problem-solving attitude.
The role offers a hybrid work model and various benefits, including healthcare cash plans and 25 days holiday.
Hybrid Service Desk Analyst — Troubleshooter & Support in Neath employer: Marston Holdings
Contact Detail:
Marston Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Desk Analyst — Troubleshooter & Support in Neath
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on common troubleshooting scenarios. We recommend practising how you’d handle specific technical issues, as this will show your proactive problem-solving attitude.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hybrid Service Desk Analyst — Troubleshooter & Support in Neath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous service desk experience and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support and how your proactive problem-solving attitude makes you a perfect fit for our team. Keep it engaging and personal!
Show Off Your Communication Skills: Since this role involves being the first point of contact for customers, we need to see your excellent communication skills in action. Whether it’s in your CV or cover letter, make sure to demonstrate how you effectively communicate complex technical issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Marston Holdings
✨Know Your Tech Stuff
Make sure you brush up on common technical issues and troubleshooting methods relevant to the role. Familiarise yourself with the tools and software typically used in service desk environments, as this will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for customers, practice explaining complex technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly, as effective communication is key in this role.
✨Be Proactive in Problem-Solving
Prepare examples from your previous experience where you've successfully resolved issues or improved processes. Highlight your proactive approach to problem-solving, as this will resonate well with the company's focus on enhancing system performance.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics, the tools they use, and how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
