At a Glance
- Tasks: Lead and enhance live technology services for customer-facing platforms.
- Company: Join Vidalert, a dynamic division of Marston Holdings.
- Benefits: Competitive salary, hybrid work, generous holiday, and wellness support.
- Other info: Opportunity for growth in a supportive and innovative environment.
- Why this job: Make a real impact in tech while leading a talented team.
- Qualifications: Proven IT Service Management experience and strong leadership skills.
The predicted salary is between 85000 - 85000 £ per year.
Join Marston Holdings and lead critical live technology services at scale. This senior leadership position oversees the performance, stability, and evolution of live customer‑facing technology platforms within Traffic Technology, ensuring services operate reliably, meet customer expectations, and support business growth.
Key responsibilities:
- Own live service availability, performance, and resilience across customer platforms.
- Lead ITIL‑aligned service disciplines, including Incident, Problem, Change, and Request Management.
- Take senior accountability for major incident response, recovery, and communication.
- Drive service improvement and transformation initiatives to increase maturity and reliability.
- Oversee SLA/KPI performance, reporting, and continuous improvement.
- Manage third‑party suppliers and commercial performance within budget.
- Ensure effective service readiness and transition for new systems and releases.
- Lead and develop a multi‑disciplinary IT Services function (Service Desk, L2/L3 support).
What you’ll bring:
- Significant experience in IT Service Management or Technology Operations leadership.
- Proven track record of managing live services at scale in complex environments.
- Strong experience with ITIL‑based service management frameworks.
- Ability to lead major incident management and high‑pressure operational scenarios.
- Commercial awareness, including supplier management and budget accountability.
- Experience influencing and communicating at senior and executive level.
- Strong leadership capability across large, multi‑layered teams.
Desired qualifications:
- Experience in public sector or regulated environments.
- Familiarity with ISO standards (9001/27001).
- Experience with field‑based or asset‑intensive technology.
What’s in it for you:
- Salary: approximately £85,000 per year.
- Hybrid working with regular site presence at a state‑of‑the‑art facility in Neath.
- 25 days holiday plus bank holidays.
- Enhanced maternity & paternity package.
- Healthcare cash plan and pension.
- Flexible benefits and wellbeing support.
We are an equal opportunity employer.
Head of Client IT Services in Neath employer: Marston (Holdings)
At Vidalert, a division of Marston Holdings, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Located in Neath, our state-of-the-art facility offers hybrid working arrangements, ensuring a healthy work-life balance while providing ample opportunities for professional growth and development. With competitive salaries, generous holiday allowances, and a strong commitment to employee wellbeing, we empower our team to thrive in their roles and contribute meaningfully to the evolution of our technology services.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client IT Services in Neath
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Marston (Holdings) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Marston (Holdings) might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Marston (Holdings)!
✨Direct Apply to Marston (Holdings)
Let's not forget to apply directly through the Marston (Holdings) website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of Client IT Services in Neath
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Marston (Holdings).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Marston (Holdings). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Marston (Holdings)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
