At a Glance
- Tasks: Conduct field visits to resolve customer accounts and reconnect services.
- Company: Join Marston Holdings, a leader in customer service solutions.
- Benefits: Flexible working hours with a daily rate of £130-£150.
- Other info: Receive training and support with opportunities for career progression.
- Why this job: Make a real difference in people's lives while enjoying flexibility.
- Qualifications: Full UK driving licence, ULEZ-compliant vehicle, and strong communication skills.
Marston Holdings is seeking a Resolution Field Agent to conduct field visits to residential and commercial properties, focusing on resolving customer accounts and reconnecting services. This role offers a flexible working pattern with a guaranteed daily rate of £130-£150 based on skills and experience.
The ideal candidate should possess:
- a full UK driving licence
- a ULEZ-compliant vehicle
- strong communication skills
Training and continuous support will be provided, promoting opportunities for progression within the organization.
Resolution Field Agent | Flexible, Self‑Employed in London employer: Marston (Holdings)
Marston Holdings is an excellent employer that values flexibility and independence, allowing Resolution Field Agents to manage their own schedules while earning a competitive daily rate. With a strong emphasis on training and continuous support, employees are encouraged to develop their skills and progress within the company, all within a supportive work culture that prioritises communication and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Resolution Field Agent | Flexible, Self‑Employed in London
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Marston (Holdings) might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Resolution Field Agent | Flexible, Self‑Employed in London
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Marston (Holdings) know if you can meet their needs without any hiccups!
Tailor Your Application to Marston (Holdings):Every company has its vibe and customer approach. Research Marston (Holdings)'s mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Marston (Holdings)
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Marston (Holdings).
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
