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For Companies At a Glance
- Tasks: Conduct face-to-face visits to resolve utility issues and engage with customers.
- Company: Dynamic utility sector company focused on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and the chance to make a real difference.
- Why this job: Perfect for those seeking meaningful work that fits around their lifestyle.
- Qualifications: Strong communication skills and a professional, empathetic approach.
- Other info: Ideal for self-motivated individuals looking for ad-hoc opportunities.
The predicted salary is between 20 - 25 £ per hour.
Job Type: AD-HOC (Self-Employed)
Minimum Commitment: 1 day per week (8 hours)
Pay: £20-£25 per hour (dependent on experience - discussed at interview)
About The Role
As a Resolution Field Agent, you will carry out face-to-face visits to residential and commercial properties on behalf of our utility-sector clients. The role focuses on customer engagement, welfare checks, and resolving utility-related issues in a professional, empathetic, and compliant manner. This is a flexible, ad-hoc, self-employed role ideal for individuals seeking work that fits around their lifestyle while delivering meaningful, customer-focused outcomes.
Key Responsibilities
- Visit residential and commercial properties within allocated postcode areas
- Discuss utility arrears
Self Employed Resolution Field Agent in Llandrindod Wells employer: Marston Holdings
Contact Detail:
Marston Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Self Employed Resolution Field Agent in Llandrindod Wells
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your approach and show that you're genuinely interested in the role. Plus, it’ll give you some great talking points!
✨Tip Number 2
Practice your face-to-face communication skills. As a Resolution Field Agent, you'll be engaging with customers regularly, so being confident and clear in your conversations is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Be ready to share examples of how you've resolved issues in the past. Think about times when you’ve helped someone out or turned a negative situation into a positive one. This will showcase your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Self Employed Resolution Field Agent in Llandrindod Wells
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We want to see how you can bring value to the role of a Resolution Field Agent, so don’t hold back on showcasing your customer engagement abilities!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role.
Show Your Empathy: Since the role involves resolving utility-related issues, it’s important to convey your empathetic approach in your application. Share examples of how you've handled similar situations in the past, as this will resonate with us and our clients.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Marston Holdings
✨Know Your Stuff
Before the interview, make sure you understand the utility sector and the common issues customers face. Brush up on terms like 'utility arrears' and be ready to discuss how you would handle these situations with empathy and professionalism.
✨Showcase Your People Skills
As a Resolution Field Agent, customer engagement is key. Prepare examples from your past experiences where you've successfully resolved conflicts or helped customers. This will demonstrate your ability to connect with people and handle sensitive situations.
✨Flexibility is Key
Since this role is ad-hoc and self-employed, highlight your flexibility and how you can manage your time effectively. Be ready to discuss how you plan to balance this role with other commitments while ensuring you meet client needs.
✨Dress the Part
First impressions matter! Dress smartly for the interview to convey professionalism. Even though the role involves fieldwork, showing that you take the interview seriously can set a positive tone for the conversation.
