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- Tasks: Visit residential and commercial properties to resolve customer accounts and reconnect services.
- Company: Join Engage Services, part of a leading group in the utility and financial sectors.
- Benefits: Enjoy flexible working hours, guaranteed daily rate, and full training.
- Why this job: Make a real difference by helping customers in financial difficulty and enhancing their service experience.
- Qualifications: Must have a UK driving licence, own vehicle, and strong communication skills.
- Other info: Opportunities for career progression and a supportive, inclusive work environment.
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities - Discussing and resolving utility accounts
- Communication & Reconnection - Reconnecting customers with our clients and their services
- Welfare Utility Visits - Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads - Collecting accurate utility meter readings
Benefits
- Flexible working - minimum 2 weekdays per week, 8 hours per day
- Flexible start times Monday to Friday or Saturdays (subject to client business hours)
- Guaranteed daily rate
- Full training and continuous support
- Opportunities to progress and explore different roles within the business
- UK‑wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Clean DBS check
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering self‑employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role. We offer full training that develops valuable, transferable skills and helps unlock your full potential.
Apply now to become part of a trusted, respected, and forward‑thinking enforcement team. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Self Employed Resolution Field Agent in Liverpool employer: Marston Holdings
Contact Detail:
Marston Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Self Employed Resolution Field Agent in Liverpool
✨Tip Number 1
Get to know the company! Research Engage Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resolution Field Agent, you'll need to interact with various customers. Role-play scenarios with friends or family to build confidence in discussing sensitive topics and resolving disputes.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and the company culture, plus it might just give you an edge when applying through our website.
✨Tip Number 4
Be ready for flexibility! Since the role offers flexible working hours, think about how you can manage your time effectively. Show that you're adaptable and ready to meet the needs of the clients and the company.
We think you need these skills to ace Self Employed Resolution Field Agent in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of a Resolution Field Agent. We want to see how you can contribute to resolving customer accounts and supporting those in financial difficulty.
Showcase Your Communication Skills: Since you'll be dealing with customers and clients, it's essential to demonstrate your ability to communicate effectively. Use clear and professional language in your application to reflect this skill, as it’s key to the role.
Highlight Relevant Experience: If you've got experience in negotiation, case management, or working independently, make sure to mention it! We love seeing candidates who can manage disputes and follow procedures while still being proactive.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Marston Holdings
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Resolution Field Agent does. Familiarise yourself with the key workstreams like utility account resolution and welfare visits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves interacting with customers and clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your ability to handle disputes and negotiate effectively.
✨Highlight Your Organisational Skills
Being organised is crucial for a Resolution Field Agent. Think of specific instances where you've managed multiple tasks or projects successfully. Share these examples during your interview to illustrate your ability to work independently while following company procedures.
✨Be Open to Feedback
The company values continuous improvement, so be prepared to discuss how you've responded to feedback in the past. Show that you're willing to learn and adapt, which is essential for success in this role. This attitude can set you apart from other candidates.