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For Companies At a Glance
- Tasks: Engage with the public, manage enforcement actions, and ensure vehicle compliance.
- Company: Join NSL, a leader in parking and street management solutions.
- Benefits: Competitive pay, flexible shifts, discounts, and excellent training opportunities.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Full UK driving licence and strong communication skills required.
- Other info: Inclusive workplace with growth potential and a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Here at NSL we are not just the “parking people”; we are market leaders in our industry. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Our Enforcement Officers play a big part by removing untaxed vehicles on behalf of the DVLA.
Responsibilities
- Liaises with members of the public and gives advice regarding clamping and fines.
- Advises the public on payment methods and other issues regarding enforcement action taken on their vehicle.
- Works alongside other agencies when required including Police, DVLA and VOSA.
- Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available.
- Ensures all vehicles and enforcement equipment is serviced and fit for purpose, reporting faults to the Manager.
- Completes daily reports regarding activities.
Qualifications
- Full UK Driving Licence
- Excellent Communication Skills
- Self Motivated
- Customer Focused
- Ability to work shifts
- Ability to work on own initiative
- Previous experience in a similar role would be ideal but not essential
What’s in it for you?
- Competitive rates of pay
- Staff benefits designed to suit you, from discounts on retail shopping, travel and socialising to health & wellbeing
- Excellent Reward & Recognition Scheme
- Enhanced Maternity & Paternity package [subject to eligibility criteria]
- First Class Training & Development Opportunities
- Pension Scheme
- Full Uniform provided
- Competitive holiday allowance
- Regular overtime [optional]
- Flexible Shift Patterns
To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role, apply online today and a member of the team will be in touch soon. We are an equal opportunity employer which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
Enforcement Officer in Leigh employer: Marston Holdings
Contact Detail:
Marston Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enforcement Officer in Leigh
✨Tip Number 1
Get to know the company! Research NSL and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Enforcement Officer, you'll need to liaise with the public regularly. Role-play scenarios with friends or family to build your confidence and ensure you can handle tricky situations with ease.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the NSL team.
We think you need these skills to ace Enforcement Officer in Leigh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of an Enforcement Officer. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: As an Enforcement Officer, you'll be liaising with the public regularly. Use your application to demonstrate your excellent communication skills. Whether it’s through clear writing or examples of past interactions, let us know how you connect with people.
Be Honest About Your Experience: If you have previous experience in a similar role, great! If not, that’s okay too. We value motivation and a willingness to learn just as much. Be upfront about your background and what you can bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Marston Holdings
✨Know Your Role
Make sure you understand the responsibilities of an Enforcement Officer. Familiarise yourself with the DVLA's processes and how your role fits into the bigger picture. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Brush Up on Communication Skills
As an Enforcement Officer, you'll be liaising with the public regularly. Practice clear and concise communication, especially when discussing clamping and fines. Consider role-playing scenarios with a friend to prepare for potential questions or situations you might face during the interview.
✨Showcase Your Customer Focus
Highlight any previous experience where you've dealt with customers or the public. Emphasise your ability to handle difficult situations calmly and professionally. This is crucial for the role, so be ready to share specific examples that demonstrate your customer service skills.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what a typical day looks like for an Enforcement Officer. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
