At a Glance
- Tasks: Lead a dynamic team and oversee the vehicle pound operations.
- Company: Join Marston Holdings Limited, a leader in enforcement services.
- Benefits: Enjoy 28 days holiday, training opportunities, and lifestyle discounts.
- Other info: Full-time role with excellent career progression potential.
- Why this job: Make a real difference while developing your leadership skills.
- Qualifications: Previous supervisory experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Pound Supervisor NSL, part of Marston Holdings Limited, is looking for a Pound Supervisor on a full‑time, permanent basis. The role involves overseeing the vehicle pound and leading a high‑performing team of Enforcement Officers.
Responsibilities
- Compile duty rosters and daily records of shift allocations
- Administer and oversee all routines and duties of the contract office
- Produce vehicle‑condition and/or reconciliation reports
- Produce and store all documentation required to operate the contract
- Use and maintain company equipment allocated for daily tasks
- Complete incident, health & safety and accident reports
- Liaise with members of the public and give advice on enforcement procedures courteously, ensuring our customer‑care policy is adhered to at all times
- Handle telephone enquiries and written correspondence
- Professionally deal with customer complaints and enquiries
Qualifications
- Previous experience in a supervisory/management role is essential
- Experience using a cash‑receipting system
- Excellent time‑management and organisational skills
- Ability to communicate with customers, often in difficult and demanding circumstances
- Strong report‑writing skills
- Flexibility to accommodate business needs
Benefits
- 42.5 hours per week – full‑time, permanent contract
- First‑class training and development opportunities
- 28 days’ holiday, including bank holidays
- Staff lifestyle benefits including retail shopping, travel and socialising discounts, and health & wellbeing initiatives
- Enhanced maternity and paternity package (subject to eligibility criteria)
- Pension scheme
- Full uniform provided
Marston Holdings Limited is an equal‑opportunity employer. We consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion, beliefs, age, sexual orientation, disability status, or any other protected characteristic.
Supervisor in Kilwinning employer: Marston (Holdings)
Marston Holdings is an exceptional employer located in Neath, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, the company provides ample opportunities for professional development alongside attractive benefits such as flexible working arrangements and enhanced family leave policies. Joining Marston Holdings means being part of a forward-thinking team dedicated to driving impactful solutions in the Traffic Technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Kilwinning
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marston (Holdings). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marston (Holdings) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Supervisor in Kilwinning
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marston (Holdings):Your cover letter is your chance to shine! Tell us why you want to work at Marston (Holdings) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marston (Holdings)!
How to prepare for a job interview at Marston (Holdings)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
