At a Glance
- Tasks: Lead a dynamic team to deliver top-notch parking solutions and ensure client satisfaction.
- Company: Join NSL, part of Marston Holdings Ltd., a leader in innovative business services.
- Benefits: Enjoy competitive holidays, health cash plans, and lifestyle discounts.
- Other info: Flexible shifts and a commitment to inclusivity make this a great workplace.
- Why this job: Make a real impact while working outdoors and developing your leadership skills.
- Qualifications: Previous supervisory experience and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back‑office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.
Due to continued growth, we are currently recruiting for a Team Leader to support our Client Account Manager. The ideal candidate will have previous supervisory or management experience.
The Role & Key Responsibilities
- Leading your front‑line team to make sure that the delivery of the contract is maintained to the highest standards and to the complete satisfaction of the client.
- Provide regular reports and updates to the Client Account Manager.
- Create, prepare and maintain the enforcement plan and monitor the success of those ongoing daily.
- Manage staff performance in line with our company policies.
- Ensure that staff comply with Health and Safety requirements in all aspects of their work.
Person Specification
- Strong leadership skills.
- Ability to mentor and motivate others.
- First class customer service experience.
- Ability to communicate well at all levels.
- Self‑Motivated.
- Customer Focused.
- A love of working outdoors.
- Ability to work shifts.
- Ability to work on own initiative.
- Strong Computer skills specifically in Excel.
- Knowledge of the TMA 2004 or have worked in a parking enforcement environment would be an advantage.
- Able to work out of office if required.
What’s in it for you?
- Varying Shift Patterns.
- Competitive holiday including bank holidays.
- Enhanced Maternity and Paternity Package (subject to eligibility criteria).
- Health Cash Back Plan.
- Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.
- Pension Scheme.
- Full Uniform provided.
New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
Team Leader in Kilmarnock employer: Marston (Holdings)
At NSL, part of Marston Holdings Ltd., we pride ourselves on being more than just the 'parking people'; we are dedicated to fostering a supportive and inclusive work environment that prioritises employee growth and satisfaction. As a Team Leader, you will benefit from competitive holiday packages, a comprehensive health cash back plan, and a range of lifestyle benefits, all while leading a passionate team committed to delivering exceptional service. Our commitment to diversity and merit-based development ensures that every employee has the opportunity to thrive in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Kilmarnock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marston (Holdings). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marston (Holdings) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Leader in Kilmarnock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marston (Holdings):Your cover letter is your chance to shine! Tell us why you want to work at Marston (Holdings) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marston (Holdings)!
How to prepare for a job interview at Marston (Holdings)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
