At a Glance
- Tasks: Engage with customers, resolve queries, and process payments in a dynamic contact centre.
- Company: Join Marston Holdings, the UK's largest judicial services company with a focus on innovation.
- Benefits: Earn while you learn with a Modern Apprenticeship, 24 days leave, and health cash plan.
- Other info: Enjoy discounts on shopping, travel, and wellbeing while working in an inclusive environment.
- Why this job: Kickstart your career in customer service with support and coaching to reach your full potential.
- Qualifications: Effective communication skills and a good understanding of Microsoft Office required.
The predicted salary is between 15000 - 20000 £ per year.
Location: Inverness
Marston Holdings Limited has an excellent opportunity to WORK EARN and Learn! As an Apprentice Customer Service Agent with Marston Holdings Ltd you will have a pivotal role in our contact centre engaging with customers and helping them find a solution whether that’s processing payments agreeing a payment plan or helping them resolve a query. You will handle customer cases from different service channels starting with inbound and outbound calls and moving onto live chat email and letter correspondence. Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.
What we are looking for:
- Experience of handling customer queries
- Effective communication and organisational skills
- Good understanding and use of Microsoft Office Applications
- Excellent telephone manner
- Strong time management and organisational skills
- Be committed to attending training sessions and 1-2-1’s with the training provider
What’s in it for you:
- Office based
- 37.5 hours per week
- Work towards a Modern Apprenticeship in Digital Application Systems SQF Level 6
- Enhanced Maternity and Paternity Package (subject to eligibility criteria)
- 24 days annual leave plus bank holidays
- Health Cash Plan
- Staff benefits from discounts on high street and online shopping to travel socialising and wellbeing
Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell we are the UK's largest judicial services company and pioneers in clean air technology offering services that support local and central government utilities and private sectors through the delivery of market leading integrated technology‑enabled solutions from design and implementation to management and recovery.
We are an equal opportunity employer which means we'll consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we're committed to creating an inclusive environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent (Apprentice) in Inverness
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Marston (Holdings).
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Marston (Holdings). It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Agent (Apprentice) in Inverness
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Marston (Holdings).
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Marston (Holdings) and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Marston (Holdings)
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Marston (Holdings). Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Marston (Holdings) will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
