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For Companies At a Glance
- Tasks: Handle calls with clarity, log details accurately, and negotiate payment plans.
- Company: Join Marston Holdings, the UK's largest judicial services group.
- Benefits: Enjoy competitive bonuses, work-life balance, and hybrid working options.
- Other info: Be part of a supportive team that values inclusion and integrity.
- Why this job: Make a real difference in communities while developing your skills.
- Qualifications: No experience needed; just bring your communication skills and empathy.
The predicted salary is between 22000 - 26000 £ per year.
Are you calm under pressure, with a positive outlook and a passion for doing the right thing? If that sounds like you - we’d love to welcome you to Marston Holdings, where your empathy, communication skills, and attention to detail can change lives. At Marston Holdings, we're not just another contact centre. We’re a trusted partner to government and private sector clients, delivering intelligent, tech‑driven solutions that make communities stronger and fairer.
What You Will Be Doing
- Handling inbound and outbound calls with clarity and professionalism.
- Logging accurate details using our bespoke systems - attention to detail is key!
- Working with customers to negotiate payment plans in line with our company guidelines.
- Identifying and responding appropriately to vulnerable individuals.
- Maintaining regulatory compliance while always keeping customer care at the heart of what you do.
What We Are Looking For
- You don’t need call centre experience – we’ll give you all the training you need.
- A great communicator - clear, calm, and reassuring.
- A problem solver who’s not afraid to think on their feet.
- Proficient with tech and quick to learn new systems.
- Empathetic, fair, and professional - especially in challenging conversations.
- Someone who cares about doing the right thing and representing a company with integrity.
Why You Will Love It Here
- Competitive bonus schemes and incentives.
- Work‑life balance – only 1 in 3 Saturdays required!
- Shifts between 8am‑8pm, Monday to Friday.
- Hybrid working offered upon successful completion of the probation period, providing flexibility between office and remote work.
- Free on‑site parking facilities.
- Supportive, dynamic and friendly team.
- 25 days annual leave plus bank holidays.
- Enhanced maternity/paternity packages (eligibility criteria apply).
- Pension scheme.
- Access to a suite of staff benefits: discounts on shopping, travel, leisure, wellbeing, and more.
- A values‑driven team where inclusion, fairness, and integrity aren’t just buzzwords.
Who We Are
Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting‑edge, tech‑enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further. We are proud to be an equal opportunity employer – we welcome applicants from all backgrounds and walks of life. New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
Inbound Contact Centre Agent employer: Marston (Holdings)
Contact Detail:
Marston (Holdings) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Contact Centre Agent
✨Tip Number 1
Be yourself! When you get that interview, let your personality shine through. Show them your calmness under pressure and your passion for helping others. Remember, they want to see the real you!
✨Tip Number 2
Practice makes perfect! Before your interview, try role-playing common scenarios you might face as an Inbound Contact Centre Agent. This will help you feel more confident and ready to tackle those tricky questions.
✨Tip Number 3
Do your homework! Research Marston Holdings and understand their values and mission. This will not only impress them but also help you align your answers with what they care about most.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Marston Holdings. Let’s make a difference together!
We think you need these skills to ace Inbound Contact Centre Agent
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A positive outlook and a genuine passion for helping others can really make your application stand out.
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. Remember, we’re looking for great communicators, so show us your skills right from the start!
Highlight Relevant Skills: Even if you don’t have call centre experience, focus on your communication skills, empathy, and problem-solving abilities. Relate your past experiences to the role and demonstrate how you can handle challenging conversations with professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at Marston Holdings!
How to prepare for a job interview at Marston (Holdings)
✨Show Your Empathy
During the interview, make sure to highlight your ability to empathise with customers. Share examples of how you've handled difficult situations with care and understanding. This will demonstrate that you can connect with vulnerable individuals, which is crucial for the role.
✨Communicate Clearly
Practice clear and calm communication before your interview. You might want to do a mock interview with a friend or family member. Focus on articulating your thoughts in a reassuring manner, as this reflects the communication skills Marston Holdings values.
✨Be Tech-Savvy
Familiarise yourself with common contact centre technologies and systems. Even if you don’t have direct experience, showing that you're comfortable with tech and quick to learn new systems can set you apart from other candidates.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your ability to handle challenges effectively, which is key for an Inbound Contact Centre Agent.