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- Tasks: Lead a dynamic team and oversee the vehicle pound operations.
- Company: Join Marston Holdings Limited, a leader in enforcement solutions.
- Benefits: Enjoy 28 days holiday, training opportunities, and lifestyle discounts.
- Other info: Inclusive workplace committed to diversity and employee growth.
- Why this job: Make a real impact while developing your leadership skills.
- Qualifications: Previous supervisory experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Pound Supervisor NSL part of Marston Holdings Limited has an exciting opportunity for a Pound Supervisor to join their team on a full time, permanent basis.
Responsibilities
- Oversee the running of the vehicle pound.
- Lead a high performing team of Enforcement Officers.
- Compile duty rosters and daily records of shift allocations.
- Administer and oversee all routines and duties of the contract office.
- Produce vehicle condition and/or reconciliation reports.
- Produce and store all documentation required to operate the contract.
- Use and be responsible for the care and general maintenance of any company equipment allocated for daily tasks.
- Complete incident, health & safety and accident reports.
- Liaise with members of the public and give advice on enforcement procedures in a courteous manner ensuring that customer care policy is adhered to at all times.
- Handle telephone enquiries and written correspondence.
- Professionally deal with customer complaints and enquiries.
Qualifications
- Previous experience in a supervisory/management role essential.
- Experience using a cash receipting system.
- Excellent time management and organisational skills.
- Ability to communicate with customers, often in difficult and demanding circumstances.
- Strong report writing skills.
- Flexibility to accommodate business needs.
Benefits
- 42.5hrs Full Time Permanent Contract
- First Class Training & Development Opportunities
- 28 days’ holiday including bank holidays
- Staff benefits designed to suit your lifestyle - discounts on retail shopping, travel and socialising to health & wellbeing.
- Enhanced Maternity & Paternity package (subject to eligibility criteria).
- Pension Scheme.
- Full Uniform provided.
We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and passion for creating better outcomes and are committed to creating an inclusive environment for all employees.
Supervisor in Haddington employer: Marston (Holdings)
Contact Detail:
Marston (Holdings) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Haddington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to supervisory roles. Think about your past experiences and how they relate to leading a team, handling complaints, and managing daily operations. Confidence is key!
✨Tip Number 3
Showcase your organisational skills! When you get the chance to meet potential employers, bring along examples of your previous reports or duty rosters. This will demonstrate your ability to manage tasks effectively and keep everything running smoothly.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Supervisor in Haddington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any relevant achievements that show you can lead a team effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Pound Supervisor role. Share specific examples of how you've handled similar responsibilities in the past, especially around customer care and report writing.
Showcase Your Communication Skills: Since you'll be liaising with the public and handling complaints, it's crucial to demonstrate your communication skills. Use clear and professional language in your application to reflect this ability.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the role.
How to prepare for a job interview at Marston (Holdings)
✨Know Your Responsibilities
Make sure you understand the key responsibilities of a Pound Supervisor. Familiarise yourself with overseeing vehicle pounds, leading teams, and managing documentation. This will help you answer questions confidently and show that you're ready to take on the role.
✨Showcase Your Leadership Skills
Prepare examples from your previous supervisory roles where you successfully led a team or handled difficult situations. Highlight your ability to motivate others and manage conflicts, as these are crucial for the position.
✨Brush Up on Report Writing
Since strong report writing skills are essential, practice summarising complex information clearly and concisely. Bring along samples of reports you've written in the past to demonstrate your capabilities during the interview.
✨Customer Care is Key
Be ready to discuss how you would handle customer complaints and enquiries, especially in challenging situations. Show that you can maintain professionalism and adhere to customer care policies while resolving issues effectively.