At a Glance
- Tasks: Assist customers with payment plans and handle enquiries in a dynamic contact centre.
- Company: Join Scott & Co, a leading provider in debt recovery and judicial services.
- Benefits: Enjoy discounts, 24 days leave, a pension scheme, and a cycle to work scheme.
- Other info: Inclusive workplace with great transport links and career development opportunities.
- Why this job: Make a difference by helping customers while developing your communication skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity for a Contact Centre Agent to join our Contact Centre Team in Galashiels! Scott & Co is a leading provider of debt recovery, enforcement and citation services. We are part of Marston Holdings, the UK’s largest judicial services group, providing integrated court order compliance.
The successful candidate will be involved in handling inbound calls and outbound calls, where you will be assisting customers with arranging payment plans, collecting payments and dealing with general queries.
Day to Day Duties Include:
- Managing customer enquiries and finding appropriate solutions to queries.
- Customer payment plans over the telephone.
- Ensuring customer records are updated accurately and timeously.
- Ensure customer complaints are dealt with professionally and efficiently.
What you will get in return:
- Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing.
- Cycle to work scheme.
- 24 days annual leave, plus 6 bank holidays.
- Based in the centre of Galashiels – great transport links.
- Pension scheme.
Interested? Apply Now!
New starters will be subject to clearance through Disclosure Scotland and a Court Decree check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Contact centre agent in Galashiels employer: Marston (Holdings)
Scott & Co is an exceptional employer, offering a supportive work culture in the heart of Galashiels, where employees can thrive in a dynamic contact centre environment. With a focus on employee well-being, we provide generous benefits including 24 days of annual leave, a cycle to work scheme, and opportunities for personal growth within the UK's largest judicial services group. Join us to be part of a team that values inclusivity and professional development while making a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Contact centre agent in Galashiels
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marston (Holdings). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marston (Holdings) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact centre agent in Galashiels
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marston (Holdings):Your cover letter is your chance to shine! Tell us why you want to work at Marston (Holdings) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marston (Holdings)!
How to prepare for a job interview at Marston (Holdings)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
