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- Tasks: Assist customers with payment plans and handle enquiries in a dynamic contact centre.
- Company: Join Scott & Co, a leading provider in debt recovery and judicial services.
- Benefits: Enjoy discounts, 24 days leave, a pension scheme, and a cycle to work scheme.
- Why this job: Make a difference by helping customers while developing your communication skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Inclusive workplace with great transport links and career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity for a Contact Centre Agent to join our Contact Centre Team in Galashiels! Scott & Co is a leading provider of debt recovery, enforcement and citation services. We are part of Marston Holdings, the UK’s largest judicial services group, providing integrated court order compliance.
The successful candidate will be involved in handling inbound calls and outbound calls, where you will be assisting customers with arranging payment plans, collecting payments and dealing with general queries.
Day to Day Duties Include:
- Managing customer enquiries and finding appropriate solutions to queries.
- Customer payment plans over the telephone.
- Ensuring customer records are updated accurately and timeously.
- Ensure customer complaints are dealt with professionally and efficiently.
What you will get in return:
- Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing.
- Cycle to work scheme.
- 24 days annual leave, plus 6 bank holidays.
- Based in the centre of Galashiels – great transport links.
- Pension scheme.
Interested? Apply Now!
New starters will be subject to clearance through Disclosure Scotland and a Court Decree check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Contact centre agent in Galashiels employer: Marston Holdings
Contact Detail:
Marston Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact centre agent in Galashiels
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Scott & Co and Marston Holdings. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling customer queries and complaints during the actual interview.
✨Tip Number 3
Dress the part! Even if the job is in a contact centre, looking professional can make a great first impression. Choose smart-casual attire that reflects your personality while still being appropriate for the workplace.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact centre agent in Galashiels
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Contact Centre Agent. We want to see how you can manage customer enquiries and provide solutions effectively!
Showcase Your Communication Skills: Since you'll be handling calls and dealing with customer queries, it's essential to demonstrate your communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Relevant Experience: If you've got experience in customer service or similar roles, make sure to mention it! We love seeing candidates who have a background in managing payment plans or resolving complaints, as it shows you're ready for the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Marston Holdings
✨Know the Company Inside Out
Before your interview, take some time to research Scott & Co and Marston Holdings. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Common Scenarios
As a Contact Centre Agent, you'll be handling customer queries and complaints. Prepare for common scenarios you might face during the interview. Think about how you would manage a difficult customer or explain a payment plan clearly. Role-playing with a friend can be super helpful!
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, focus on speaking clearly and confidently. Use examples from your past experiences where you successfully resolved customer issues or improved a process. This will demonstrate your ability to handle calls professionally.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows that you're engaged and serious about contributing to the company’s success.
