At a Glance
- Tasks: Support customers by handling calls, processing payments, and resolving queries with empathy.
- Company: Join Marston Holdings, the UK's largest judicial services group with a supportive culture.
- Benefits: Enjoy 25 days annual leave, discounts, and ongoing training for your growth.
- Other info: Flexible shifts with only 1 in 3 Saturdays required for a great work-life balance.
- Why this job: Gain valuable experience in a dynamic team while making a real difference for customers.
- Qualifications: Strong communication skills and experience in resolving customer issues are essential.
The predicted salary is between 23805 - 29095 £ per year.
Marston Holdings Ltd is looking for friendly, motivated Customer Service Agents to join our growing Contact Centre team. If you enjoy helping people, solving problems, and delivering great service, this could be the perfect role for you. As a Customer Service Agent, you will play a vital role in supporting customers and guiding them towards the right solutions. You'll handle inbound calls, process payments, assist with applications, and respond to a wide range of queries in a professional and empathetic manner.
This is a full time, 37.5 hours per week (working shifts between 8am - 8pm Monday to Friday). This is a great opportunity to gain valuable contact centre experience while being part of a supportive team.
What You Will Be Doing:
- Handling inbound customer calls
- Taking and processing payments accurately
- Supporting customers with applications and account queries
- Managing sensitive or difficult conversations with confidence and empathy
- Updating customer records using internal systems
What We Are Looking For:
- Experience handling and resolving challenging customer situations
- Excellent communication and listening skills
- Strong organisational and time management abilities
- Confident using Microsoft Office applications
- A professional and friendly phone manner
- Able to work independently as well as part of a team
What's in It for You?
- Supportive, dynamic and friendly team
- Competitive annual leave: 25 days annual leave plus bank holidays
- Enhanced maternity/paternity packages (eligibility criteria apply)
- Pension scheme
- Access to a suite of staff benefits: discounts on shopping, travel, leisure and wellbeing
- Work-life balance with only 1 in 3 Saturdays required
- Ongoing training and support to help you maximise your potential
Who We Are:
Marston Holdings is the UK's largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions.
Customer Service Agent in Fort William employer: Marston Holdings
Marston Holdings is an excellent employer that prioritises community safety and employee well-being. With a strong focus on flexible working hours, comprehensive training, and a supportive work culture, employees are empowered to make a meaningful impact in their communities while enjoying opportunities for personal and professional growth. Located in the UK, this role offers the unique advantage of working outdoors, contributing directly to the safety and efficiency of local traffic management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Fort William
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marston Holdings. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marston Holdings before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Fort William
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marston Holdings:Your cover letter is your chance to shine! Tell us why you want to work at Marston Holdings specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marston Holdings!
How to prepare for a job interview at Marston Holdings
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
